Closed akarnokd closed 1 week ago
Zack-Intel
commented
1 month ago Hi @akarnokd,
Thank you for the detailed description. I'll begin replication to see what can be done.
In the meantime, I have a couple quick clarifying questions:
akarnokd
commented
1 month ago Never happened with this game before between 5382 and 5445.
It can happen when travelling between biomes that have many shaders to compile. The home - burning shores is the most consistent.
akarnokd
commented
1 month ago 5522 after DDU. The same black screen when traveling from the save location to the burning shores, at the same phase. With 5522, I got the black screen when traveling back right after arriving at the burning shores.
Zack-Intel
commented
3 weeks ago Hi @akarnokd
I have been working to test on multiple systems with the same graphics settings, but I'm still not able to see the issue described. I'll try some other settings and see if that changes anything.
In the meantime, can you also let me know the CPU/GPU usage as it loads the game for you? I want to see if there's potential issues with usage of the GPU
akarnokd
commented
3 weeks ago Sure, will do it in about 10 hours from now.
akarnokd
commented
3 weeks ago I was unable to trigger the issue, even after two shader cache clears. Still on 5522.
This was my load profile, but no black screens. It loaded in about that 10 second Window:
The GPU power remains < 70W during all the initial shader compilations. Only the CPU goes to 80-95% on the initial compilation load. The first fast travel is <60% where the black screen used to happen.
I'm on a B760 board with 13700K not OC'd but haven't applied any PL2 power limit as I had no strange crash issues in the past 15 months. Will however monitor the CPU power usage again to see if it spikes too high.
akarnokd
commented
3 weeks ago No power spike above spec, no black screen either:
Cooler is a Be Quiet Dark Rock 4, rated at 200W.
akarnokd
commented
1 week ago I couldn't trigger the issue after DDU clean installing 5590 either.
Since you couldn't trigger the problem either since the inital report, feel free to close this issue for now.
Zack-Intel
commented
1 week ago Hi @akarnokd
Thank you for verifying, and I'm glad the clean install of the new driver seems to resolve it on your end.
If the issue pops up again, feel free to open a new case linking this one and we can pick up where it was left off.
Checklist [README]
Game [Required]
Horizon Forbidden West
Game Platform [Required]
Other game platform
No response
Processor / Processor Number [Required]
i7 13700K
Graphic Card [Required]
Arc A770 LE
GPU Driver Version [Required]
31.0.101.5518
Other GPU Driver version
No response
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu.txt
Description and steps to reproduce [Required]
With driver 5518, I launched Horizon Forbidden West v1.4.59.0, which of course started recompiling shaders.
When I fast travelled to the Burning Shores, my monitor went black twice. As I fast travelled around the entire map, whenever more shader compilation happened, my monitor went black occasionally.
I could repeatedly trigger this temporary black screen by
%USERPROFILE%\AppData\LocalLow\Intel\ShaderCache\that appeared fresh,As seen in the video below, I have the Arc Control overlay open, so it's not just the game that stops displaying image, but the entire desktop.
https://www.youtube.com/watch?v=P48fordjrqA
As far as I can tell from the recording, neither the GPU nor the CPU is loaded when this black screen happened.
My PSU is a Corsair RM750x (2021), In service since February 2023. The monitor is attached via a recent, 8k60 HDMI cable to the A770. The card has separate 8 and 6 pin PCIe power coming from the PSU.
Game graphic quality [Required]
Game resolution [Required]
1920x1080
Game VSync [Required]
On
Game display mode [Required]
Detailed game settings [Required]
Device / Platform name
No response
Crash dumps [Required, if applicable]
No response
Save game
quicksave0.zip