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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Second Monitor on Portrait (Flipped) but mouse cursor controls stuck in landscape mode #790

Closed Joeyboy21 closed 1 week ago

Joeyboy21 commented 3 weeks ago

Checklist [README]

Application [Required]

Windows

Processor / Processor Number [Required]

12th Gen Intel(R) Core(TM) i5-12600K

Graphic Card [Required]

Intel(R) Arc(TM) A380

GPU Driver Version [Required]

31.0.101.5522

Other GPU Driver version

No response

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

  1. Set up 2 monitors connected to the Intel Arc A380 GPU.
  2. As per below image, arrange the monitors as such.
  3. Display orientation for monitor 2 is Landscape, but Display orientation for monitor 1 is Portrait (flipped).

The display on display 2 shows up correctly to be in Portrait (flipped). However, when you try to move the mouse cursor like the below image, moving to the right end of monitor 2, the mouse cursor instead comes from the bottom of monitor 1 as per the below image. The expected behavior is that the mouse cursor will show up from the left end of monitor 1 instead. 20240601_SecondMonitorIssue

Device / Platform

Self-built

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

Joeyboy21 commented 3 weeks ago

Managed to resolve this issue by turning on "Display pointer trails" under "Additional mouse settings" for Mouse settings. The wrong cursor still shows up when I disable "Display pointer trails".

Vivek-Intel commented 3 weeks ago

@Joeyboy21 thanks for reporting the issue. Can you please share video of pass and fail case ?

Vivek-Intel commented 2 weeks ago

Hi @Joeyboy21 I have checked this issue and it does not look like graphics bug but could be a Windows bug or expected behavior We have simulated this issue on Arc GPU as well as competition GPU and we see the same behavior as in attached video for your reference. I suggest you to check with Microsoft to confirm if it is expected behavior regarding cursor movement.

Joeyboy21 commented 2 weeks ago

@Vivek-Intel I just changed from a GeForce GTX 970 and it did not have this issue. This issue only happened when I started using the Intel Arc A380.

Vivek-Intel commented 2 weeks ago

@Joeyboy21 can you please share videos in both pass and fail case at your end ?

Joeyboy21 commented 1 week ago

@Vivek-Intel The issue is resolved by turning on pointer trails so please close the ticket. thanks