IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Stuttering in Company of Heroes 3 #792

Open crilles2204 opened 2 weeks ago

crilles2204 commented 2 weeks ago

Checklist [README]

Game [Required]

Company of Heroes 3

Game Platform [Required]

Other game platform

No response

Processor / Processor Number [Required]

Intel Core i5-13600K

Graphic Card [Required]

Intel Arc A770 (16GB)

GPU Driver Version [Required]

31.0.101.5534

Other GPU Driver version

No response

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

Intel System Support Utility report.txt

Description and steps to reproduce [Required]

The game is stuttering especially when playing in team game modes. It's most noticeable when panning over the center of the maps and when a lot of things is happening. I've tried to tingle with the settings, DDU re-installed drivers (5534, 5522 and 5448). The driver 5448 don't seems to has as much stuttering as 5534 and 5522. I've played the game for over a year and the stuttering has only been present in the past week and onwards.

Havn't installed new software on the PC. No new Windows Updates appears to have been installed.

Tried to verify the file integrity of the game and did a re-install of the game. Didn't help.

Game graphic quality [Required]

Game resolution [Required]

2560 x 1440 (2K)

Game VSync [Required]

On

Game display mode [Required]

Detailed game settings [Required]

Company of Heroes 3 - Performance   Quality Company of Heroes 3 - Display Settings

Device / Platform name

Self-built

Crash dumps [Required, if applicable]

No response

Save game

No response

crilles2204 commented 2 weeks ago

Tried to update my BIOS to the lastest from Gigabyte (F11b). Re-enabled XMP-profile for RAM, ReBAR, Intel DT and Intel GNA. No change. Tried to lower the settings from maximum to high. No change. With maximum settings in the past I had good FPS and no stuttering.

crilles2204 commented 2 weeks ago

Loaded up a single player skirmish match to see my average FPS in the beginning of a match where not much is happening. Dropping very quickly to around 50 ish FPS.

I also noticed the GPU is almost always running at 100% when in game - is this expected behavior?

I have no FPS issues when playing Red Dead Redemption 2 on max settings. GPU is still on 100% though.

Company of Heroes 3 - AVG FPS

crilles2204 commented 2 weeks ago

Setting texture detail to low seems to be improving the performance but the stuttering/low fps is still noticeable.

Adrian-Intel commented 1 week ago

Thank you for sending this @crilles2204. Please give me some time to try and replicate this on my end. I will send updates here for any results I get.

crilles2204 commented 1 week ago

Thank you, @Adrian-Intel. Let me know if you need more info or testing from my end.

Adrian-Intel commented 1 week ago

@crilles2204 when you do the panning, do you use the arrow keys or the mouse? Does it happen on either?

Please also try new Arc driver 101.5590 and let me know of your results. Thank you!

crilles2204 commented 1 week ago

@Adrian-Intel - I use the mouse. I happened either way. I upgraded to the latest WHQL driver last night and it's running perfectly again. I don't know what has changed in the driver versions, but something for sure fixed it. I'll try and upload some benchmark data.

crilles2204 commented 6 days ago

Seems like the stuttering / performance is largely related to the texture detail setting. When set to low on the new driver, performance is good. When set to ultra, the stuttering seems to appear - although not as bad as in the previous drivers.

crilles2204 commented 6 days ago

Benchmark on highest settings.

image

crilles2204 commented 6 days ago

Stuttering didn't appear in automated benchmark test. Only seems to appear in-game.

crilles2204 commented 6 days ago

Benchmark with highest settings except texture detail set to medium.

image