IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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BodyCam game crashes with the error DXGI_ERROR_DEVICE_REMOVED #793

Closed Pashamolochko closed 1 week ago

Pashamolochko commented 2 weeks ago

Checklist [README]

Game [Required]

Bodycam

Game Platform [Required]

Other game platform

Steam

Processor / Processor Number [Required]

i5 14600k

Graphic Card [Required]

intel arc a770

GPU Driver Version [Required]

31.0.101.5534

Other GPU Driver version

No response

Rendering API [Required]

Windows Build Number [Required]

Other Windows build number

No response

Intel System Support Utility report

GpbnK717fEU

Description and steps to reproduce [Required]

The game runs one or two battles, and crashes with a driver error GpbnK717fEU

Game graphic quality [Required]

Game resolution [Required]

1920-1080

Game VSync [Required]

On

Game display mode [Required]

Detailed game settings [Required]

ыаввыа

Device / Platform name

No response

Crash dumps [Required, if applicable]

No response

Save game

No response

Vivek-Intel commented 1 week ago

Hi @Pashamolochko thanks for reporting the issue. how consistent is this issue and can you check on any competition GPU to confirm that issue is specific to Arc only ?

Pashamolochko commented 1 week ago

Привет@Pashamolochkoспасибо, что сообщили о проблеме. Насколько постоянна эта проблема, и можете ли вы проверить любой конкурирующий графический процессор, чтобы убедиться, что проблема характерна только для Arc?

hi, the problem is very floating, and the problem is exclusively on intel arc, there is still an RTX 4070 Super in my operation, there are no similar problems on it

Pashamolochko commented 1 week ago

and in general, the closest RTX 3060 in terms of performance shows the best FPS result in this game, if possible, I would like to see some improvements and optimizations in the driver, although everything depends on the developer's side, perhaps I don't know, I'm not an expert in this)

Pashamolochko commented 1 week ago

and sorry for my English, I'm communicating with you and your test team through an online translator)

Pashamolochko commented 1 week ago

the problem with the crash was solved by installing a more up-to-date version of the game, now it remains to somehow tighten the driver optimization for higher FPS

Vivek-Intel commented 1 week ago

HI @Pashamolochko glad to know that crash issue has been resolved after updating the game, can you please help close this issue. For performance issue, I would appreciate if you can open a new thread with FPS/perf number comparing with other competition GPU so that our engineers can check and work on perf issue separately. Many thanks.