desktop window manager crashes intel arc a580

[papandbuddyg]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Application is not cracked, modded and use the latest patch

Application [Required]

dwm.exe

Processor / Processor Number [Required]

Ryzen 5 3600

Graphic Card [Required]

Intel Arc A580

GPU Driver Version [Required]

31.0.101.5534

Other GPU Driver version

No response

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9
• [X] Not applicable

Windows Build Number [Required]

• [X] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

22635.3720

Intel System Support Utility report

system.txt

Description and steps to reproduce [Required]

screen goes black and sound goes all wonky then after a few minutes screen and audio goes back to normal i checked event logs and i found desktop windows manager crashed its happened more then once i actually installed the arc a few days ago used ddu i went from the rx580 i never had this issue in the past it just started to happen when i installed my intel arc a580 i tried reinstalling drivers reseating my gpu and checking power connections everything was fine and i still have this issue its seems to def be related to the arc i have provided a membory dump as well unknown reproducing it happened while i was gaming and also while on idle

Device / Platform

DESKTOP-K8IJRPO

Crash dumps [Required, if applicable]

https://drive.google.com/file/d/18sp4cUR5W03E4UV82xsK5BhtU1xwDHhL/view here is a memory dump its the closest thing i could get

Application / Windows logs

Faulting application name: dwm.exe, version: 10.0.22621.3646, time stamp: 0x85e98d33 Faulting module name: ntdll.dll, version: 10.0.22621.3646, time stamp: 0x0cdcba7b Exception code: 0xc0000005 Fault offset: 0x000000000002169d Faulting process id: 0x0x5A8 Faulting application start time: 0x0x1DAB9D56B69E4D4 Faulting application path: C:\Windows\system32\dwm.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 47b16fd4-5d05-4d73-b0d8-10cae049a892 Faulting package full name: Faulting package-relative application ID:

[papandbuddyg]

i did find a few forms with the same issue hopefully these also help https://www.reddit.com/r/IntelArc/comments/13l68kq/black_screen_crash_while_gaming/ https://community.intel.com/t5/Intel-ARC-Graphics/If-your-system-crashes-when-using-an-Arc-GPU-try-this/td-p/1479254

[papandbuddyg]

turning off safe mode did end up being a workaround but ya im glad im reporting the issue