Hogwarts Legacy crash DXGI_ERROR_DRIVER_INTERNAL_ERROR

[przkreft]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game [Required]

Hogwarts Legacy

Game Platform [Required]

• [X] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

R5 5600

Graphic Card [Required]

Arc A750

GPU Driver Version [Required]

31.0.101.5592

Other GPU Driver version

Last good known: 31.0.101.5084

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

sysinfo.txt

Description and steps to reproduce [Required]

Just open game on steam

Attaching crashlog from: C:\Users\Przemo\AppData\Local\Hogwarts Legacy\Saved\Crashes\11566776413630403C3C43958B07F57D

"ErrorMessage": "LowLevelFatalError [File:Unknown] [Line: 715] \nhr failed \n at W:/Engine/Source/Runtime/D3D12RHI/Private/Windows/WindowsD3D12PipelineState.cpp:1043 \n with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DRIVER_INTERNAL_ERROR\n\n\n\n",

Game graphic quality [Required]

• [ ] Low
• [ ] Medium
• [X] High
• [ ] Ultra

Game resolution [Required]

2560x1440

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

doesn't apply

Device / Platform name

No response

Crash dumps [Required, if applicable]

CrashUserData.json No response

Save game

No response

[przkreft]

cleanup of C:\ProgramData\Hogwarts Legacy helped

[IGCIT]

is the crash solved?

[Felipe-Intel]

I installed the game on a 12th gen + A770 system and had no problem. @przkreft please confirm if you are still seeing the crash. Thanks!

[przkreft]

Cleanup of shaders from C:\ProgramData\Hogwarts Legacy helps to solve issue. Still consumer can see issue when will try to run game without shader clean up after driver update. My files before removal were as old as 2023

Edit: Also downgrading driver version to "last known driver" which I pointed -> 5084 helped to run game again (before shader clean up) Issue is imo when game starts and it tries to use let's say "to old" compiled shaders with "to new" driver

Potential steps to reproduce -> First prepare clean environment (Uninstall Hogwarts Legacy + Clean up shaders C:\ProgramData\Hogwarts Legacy)

1. Install older intel arc driver 5084
2. Install game
3. Run game (compile shaders)
4. Update driver to latest one 5592
5. Run game (expected crash)

Workaround:

1. Remove files from C:\ProgramData\Hogwarts Legacy
2. Run again game (run game as expected and compile shaders correctly)