Zenless Zone Zero Crashed on Intel iGPU

[ShadowyLycan990]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game [Required]

Zenless Zone Zero

Game Platform [Required]

• [ ] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [X] Epic Games
• [ ] Rockstar Games Launcher
• [ ] EA app
• [ ] Amazon Games app
• [X] Other (please specify)

Other game platform

HoYoPlay

Processor / Processor Number [Required]

i3-8130U

GPU Driver Version [Required]

31.0.101.2128

Other GPU Driver version

No response

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [ ] DirectX12
• [X] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build Number [Required]

• [X] Windows 11 23H2
• [ ] Windows 11 22H2
• [ ] Windows 11 21H2
• [ ] Windows 10 22H2
• [ ] Windows 10 21H2
• [ ] Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Description Immediately crashed after the splash screen.

How to reproduce this issue?

1. Launch HoYoPlay (assuming you already downloaded the game)
2. Press Start Game
3. The game launched
4. The game crashed after the splash screen.

Game graphic quality [Required]

• [X] Low
• [X] Medium
• [X] High
• [ ] Ultra

Game resolution [Required]

1920x1080, 1280x720

Game VSync [Required]

On

Game display mode [Required]

• [X] Fullscreen
• [X] Windowed
• [ ] Borderless Windowed

Detailed game settings [Required]

I cannot access it because the game crashed after splash screen.

Device / Platform name

Acer TravelMate TX40-G3-M (non-Nvidia version)/Win32

Crash dumps [Required, if applicable]

Crash_2024-07-06_095643596.zip

Save game

No response

[BiZkViT96]

Your CPU is too old. If there is no newer driver available, you are out of luck.

Driver 101.3222 (July 28th, 2022)

Intel will be moving 6th - 10th Gen Intel Processor Graphics and related Intel Atom, Pentium, and Celeron processor graphics to a legacy software support model.

[ShadowyLycan990]

I used this version. The latest one.

[ShadowyLycan990]

If there's no way that means I should replace my device? Damn, laptops and PCs here are expensive in my country. Both AMD and Intel laptops are expensive, thanks to AI farms + inflation.

[BiZkViT96]

Wait for official response from support. But don't be surprised if they repeat what I said previously.

[ShadowyLycan990]

Okay... I hope they will do it.

[ShadowyLycan990]

All Intel GPU series are facing the similar issues including the Intel Arc and Iris Xe series too, affecting all Intel GPUs. Not only integrated GPU.

[ShadowyLycan990]

Any progresses about the investigations? Intel driver team?

[EstebanIntel]

Hi @ShadowyLycan990,

As mentioned by @BiZkViT96, your iGPU has been moved to a legacy support model, as described in the article: Graphics Driver Support Update for 10th Generation and Older Intel Processor Graphics.

On the crashing issue on Zenless Zone Zero, we are aware of the crash and fix was added to the drivers for 11th gen or newer GPUs. Unfortunately, due to the drivers for 10th gen and older iGPUs been moved to a legacy support model, this fix won't be available for these older iGPUs.