Closed ShadowyLycan990 closed 1 month ago
Your CPU is too old. If there is no newer driver available, you are out of luck.
Driver 101.3222 (July 28th, 2022)
Intel will be moving 6th - 10th Gen Intel Processor Graphics and related Intel Atom, Pentium, and Celeron processor graphics to a legacy software support model.
I used this version.
The latest one.
If there's no way that means I should replace my device? Damn, laptops and PCs here are expensive in my country. Both AMD and Intel laptops are expensive, thanks to AI farms + inflation.
Wait for official response from support. But don't be surprised if they repeat what I said previously.
Okay... I hope they will do it.
All Intel GPU series are facing the similar issues including the Intel Arc and Iris Xe series too, affecting all Intel GPUs. Not only integrated GPU.
Any progresses about the investigations? Intel driver team?
Hi @ShadowyLycan990,
As mentioned by @BiZkViT96, your iGPU has been moved to a legacy support model, as described in the article: Graphics Driver Support Update for 10th Generation and Older Intel Processor Graphics.
On the crashing issue on Zenless Zone Zero, we are aware of the crash and fix was added to the drivers for 11th gen or newer GPUs. Unfortunately, due to the drivers for 10th gen and older iGPUs been moved to a legacy support model, this fix won't be available for these older iGPUs.
Checklist [README]
Game [Required]
Zenless Zone Zero
Game Platform [Required]
Other game platform
HoYoPlay
Processor / Processor Number [Required]
i3-8130U
GPU Driver Version [Required]
31.0.101.2128
Other GPU Driver version
No response
Rendering API [Required]
Windows Build Number [Required]
Other Windows build number
No response
Intel System Support Utility report
igcit_ssu.txt
Description and steps to reproduce [Required]
Description Immediately crashed after the splash screen.
How to reproduce this issue?
Game graphic quality [Required]
Game resolution [Required]
1920x1080, 1280x720
Game VSync [Required]
On
Game display mode [Required]
Detailed game settings [Required]
I cannot access it because the game crashed after splash screen.
Device / Platform name
Acer TravelMate TX40-G3-M (non-Nvidia version)/Win32
Crash dumps [Required, if applicable]
Crash_2024-07-06_095643596.zip
Save game
No response