performance horrible

[papandbuddyg]

Checklist [README]

• [X] Device is not undervolted nor overclocked
• [X] Device is using the latest drivers
• [X] Game is not cracked, modded and use the latest patch

Game [Required]

battlefield 2042

Game Platform [Required]

• [ ] Steam
• [ ] Microsoft Store
• [ ] GOG Galaxy
• [ ] Ubisoft Connect
• [ ] Battle.net
• [ ] Epic Games
• [ ] Rockstar Games Launcher
• [X] EA app
• [ ] Amazon Games app
• [ ] Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

Ryzen 5 3600

Graphic Card [Required]

Intel Arc A580

GPU Driver Version [Required]

32.0.101.5762

Other GPU Driver version

32.0.101.5768

Rendering API [Required]

• [ ] Vulkan
• [ ] OpenGL
• [X] DirectX12
• [ ] DirectX11
• [ ] DirectX10
• [ ] DirectX9

Windows Build [Required]

Windows 11 24H2

Other Windows build

No response

Intel System Support Utility report

system 2.txt

Description and steps to reproduce [Required]

Game graphic quality [Required]

• [X] Low
• [ ] Medium
• [ ] High
• [ ] Ultra

Game resolution [Required]

2560 x 1440p

Game VSync [Required]

On

Game display mode [Required]

• [ ] Fullscreen
• [ ] Windowed
• [X] Borderless Windowed

Detailed game settings [Required]

Device / Platform name

Deskop-K8UIJRPO

Crash dumps [Required, if applicable]

No response

Save game

No response

[papandbuddyg]

i also got this error so its def driver related

[Ilya-intel]

Hey @papandbuddyg , I've played a bit with the same config as yours and haven't seen any performance issues (see pictures below). Have you tried clean reinstallation of GFX driver using DDU tool?

[Ilya-intel]

@papandbuddyg Also, is Resizable BAR (Smart Access Memory) enabled on your motherboard? You can check it in GPU-Z tool.

[papandbuddyg]

yes rebar is on i could try reinstalling using ddu in a bit @Ilya-intel

[papandbuddyg]

ya i tried ddu and my fps is still rough @Ilya-intel

[Ilya-intel]

@papandbuddyg Okay I see.

On your screenshots I see that CPU is being highly utilized, while GPU is not, which is not OK. So, I have a few clarifying questions:

1. Do you see this behavior from the very beginning?
2. What PSU do you use and are both power connectors attached to the GPU?
3. Have you tried resetting BIOS settings?
4. Can you try using other RAM modules (or try with one module at least)?

This might be caused by some unsupported features by this particular motherboard model since AMD 400 Series boards are not supported.

[papandbuddyg]

1. i havent i actually been playing a few demanding games with my arc such as ff7 remake and rdr2 and ive been playing ffxiv everyday on it and it runs perfectly fine the only real issue i notice is fps tends to be unstable on most games lol
2. i use a Apevia ATX-PR600W Prestige 600W 80+ Gold and both power connectors are connected to the gpu
3. i actually try to update my bios regularly
4. this sadly wont cant happen as if i take out a ram stick its going to run even worse with 8gb of ram lol i do want to add that i have a motherboard that supports 5000 series cpu and if i was to take out my arc and put in my rx580 my fps would be fine @Ilya-intel

[papandbuddyg]

heres a picture of rdr2 with max settings because i wanted to see how far the gpu can go xd

[Ilya-intel]

@papandbuddyg Interestingly, GPU is not fully utilized again. Could you check which power mode is set in the Windows settings? It is worth trying switching from Balanced to Best Performance and vice versa.

[papandbuddyg]

this is current and i just changed it to balanced i get this performance booting up rdr2 and battlefield 2042 negated its a loading screen but still is very uh rough on utlization

@Ilya-intel

[Ilya-intel]

@papandbuddyg I still can't reproduce such behavior on several systems, which makes me think this is an OS issue. Could you check Windows system files integrity and maybe even try reinstalling OS?

[papandbuddyg]

@Ilya-intel im not reinstalling the os for a single game tbh it also did not find anything wrong i dual boot but i cant try on linux because this game doesnt support linux xd its odd tbh since i dual boot

[Ilya-intel]

Hey @papandbuddyg , There is a newer driver available, please try to clean install it: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html If it won't help, please upload DxDiag report (you can simply type dxdiag in start menu and then press the "Save All Information" button).