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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Intel Graphics Command Center resolution change results in error #828

Closed Ferrarisrex closed 2 months ago

Ferrarisrex commented 3 months ago

Checklist [README]

Application [Required]

Intel Graphics Command Center (beta)

Processor / Processor Number [Required]

I5-12400F

Graphic Card [Required]

Intel ARC A750

GPU Driver Version [Required]

32.0.101.5768

Other GPU Driver version

No response

Rendering API [Required]

Windows Build [Required]

Windows 10 22H2

Other Windows build

No response

Intel System Support Utility report

cheese.txt

Description and steps to reproduce [Required]

open Intel Graphics Command Center (Beta) open "Display" tab open "General" under "Resolution" change it to anything image

Device / Platform

DESKTOP-B6MGHVD

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

Zack-Intel commented 3 months ago

Hi @Ferrarisrex

Thank you for reporting this. I'll run some tests to try replication and let you know the results once I have more to share.

A few questions that can help clarify the issue:

  1. When you say "change it to anything" does it mean native resolutions, custom resolutions, or both?
  2. Does this happen on different types of monitors? Do the ports make a difference in this issue?
  3. Is this a regression? Or has this happened since the start of using IGCC?
  4. Does changing resolution through MS system settings allow changes?
Ferrarisrex commented 3 months ago

I can not change to any native resolutions or custom resolutions it happens on all monitors I do not know, as i just downloaded IGCC for use Changing the resolution via windows settings works fine

Zack-Intel commented 3 months ago

Thank you @Ferrarisrex

That's a strange situation. I'm not able to reproduce at this time, but I'll keep testing different configurations and discuss with my team.

In the meantime, the ssu seems to have trouble getting the driver information. This is a sanity check I'm sure you've tried, but can you confirm you tried a clean install of the driver and IGCC beta?

In addition, are there other settings within IGCC that return the same error when trying to configure?

Ferrarisrex commented 3 months ago

Yes, I had done a clean install of both driver and software, I can not change the scale to anything except Maintain Display Scaling, and Custom I have tried using both the HDMI and DisplayPort, both have the same problem, they are connected to the DVI-D port of an older monitor that has a resolution of 1280x1024, however it has the same problem when connected directly to the HDMI port of a different monitor, but after some messing about, I was able to get it somewhat working on a Samsung monitor

Zack-Intel commented 3 months ago

Hi @Ferrarisrex

Thank you for the update. I know converters to DVI can sometimes cause issues if they're a passive adaptor in not being able to properly display resolutions, but the fact that you can still change the resolutions in Microsoft Display settings is very confusing.

Can you let me know if the resolution changes in Microsoft Display settings get reflected in IGCC once they are changed, as well as what you were able to change to get it working on the Samsung monitor?

Ferrarisrex commented 3 months ago

The changes are reflected in IGCC, and then it will let me change the resolution to a few different resolutions, but only once The way I was able to get the Samsung monitor to work was messing with the scale for a while.

Le mer. 7 août 2024, 9:51 AM, Zack-Intel @.***> a écrit :

Hi @Ferrarisrex https://github.com/Ferrarisrex

Thank you for the update. I know converters to DVI can sometimes cause issues if they're a passive adaptor in not being able to properly display resolutions, but the fact that you can still change the resolutions in Microsoft Display settings is very confusing.

Can you let me know if the resolution changes in Microsoft Display settings get reflected in IGCC once they are changed, as well as what you were able to change to get it working on the Samsung monitor?

— Reply to this email directly, view it on GitHub https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/828#issuecomment-2273794339, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVWQQQGNZZSNOBP52GES2O3ZQI7B5AVCNFSM6AAAAABLZXTAGKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZTG44TIMZTHE . You are receiving this because you were mentioned.Message ID: <IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/828/2273794339@ github.com>

Zack-Intel commented 3 months ago

Hi @Ferrarisrex

After some testing, I'm not able to see the issue on my end with a similar configuration. It might be helpful if you can share what resolutions you're trying to get alongside each monitor's edid info, which can be collected in the sys diagnostic report within IGCC.

Zack-Intel commented 2 months ago

Hi @Ferrarisrex

Do you have additional information regarding the edid information to share? If you need help, I can also provide additional instructions on how to collect it

Ferrarisrex commented 2 months ago

It seems to have been a problem with the cable, as changing it makes it not a problem, and putting it back makes it a problem again. This problem doesn't exist when using this cable with other computers and monitors

Le mer. 4 sept. 2024, 4:16 PM, Zack-Intel @.***> a écrit :

Hi @Ferrarisrex https://github.com/Ferrarisrex

Do you have additional information regarding the edid information to share? If you need help, I can also provide additional instructions on how to collect it

— Reply to this email directly, view it on GitHub https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/828#issuecomment-2330248187, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVWQQQDWJQCZFQDI6VMZVO3ZU6BFDAVCNFSM6AAAAABLZXTAGKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZQGI2DQMJYG4 . You are receiving this because you were mentioned.Message ID: <IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/828/2330248187@ github.com>

Zack-Intel commented 2 months ago

It seems to have been a problem with the cable, as changing it makes it not a problem, and putting it back makes it a problem again. This problem doesn't exist when using this cable with other computers and monitors Le mer. 4 sept. 2024, 4:16 PM, Zack-Intel @.***> a écrit :

Thank you for the update. Very strange that it's only that cable and monitor configuration. Sometimes certain adaptors and edids for monitors can clash and lead to corner cases where it doesn't work. I'm glad you were able to resolve this.

I will go ahead and close the ticket. If there are additional issues relating to this, feel free to open a new ticket with the edid information and we can pick up where you left off.