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IGCIT / Intel-GPU-Community-Issue-Tracker-IGCIT

IGCIT is a Community-driven issue tracker for Intel GPUs.
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Microsoft Teams crashes every time a meeting is ended. Intel® Core™ Ultra 7 Processor 155H #848

Open Suxsem opened 2 months ago

Suxsem commented 2 months ago

Checklist [README]

Application [Required]

Microsoft Teams

Processor / Processor Number [Required]

Intel® Core™ Ultra 7 Processor 155H

Graphic Card [Required]

Intel® Arc™

GPU Driver Version [Required]

32.0.101.6077

Other GPU Driver version

No response

Rendering API [Required]

Windows Build [Required]

Windows 11 23H2

Other Windows build

No response

Intel System Support Utility report

igcit_ssu.txt

Description and steps to reproduce [Required]

Use a new laptop (in my case Lenovo Yoga 7i) with Intel Core Ultra CPU.

Start a Teams meeting and end it. Teams will crash.

Lots of users have reported the same issue: https://answers.microsoft.com/en-us/msteams/forum/all/new-microsoft-teams-keeps-crashing-right-after/5b810468-a04f-4462-990d-a291bec7151b

Device / Platform

No response

Crash dumps [Required, if applicable]

No response

Application / Windows logs

No response

Karen-Intel commented 1 month ago

Hey @Suxsem thanks for reporting this! Question: How long does the meeting have to be for the crash to be triggered on average? 15 minutes? Half an hour? Does it happen with the -Meet now- option or with a meeting with people in? I can see most users reporting on that thread have a similar machine. I will post a message there rerouting them to this thread We also need your SSU for each affected system and evidence of the crash (a small vid would do) to see the details of the crash. Include your Teams version too. IE the one I have is 24243.1309.3132.617. We also need info about driver v.5008 having no issues. Can someone confirm? If anyone has verified this info please share evidence too. Will appreciate having all these details so we can work on reproduction Luckily I happen to have an ASUS Zenbook with Intel Core Ultra 9, I can help following this one up

Thanks

Karen

Suxsem commented 1 month ago

Hi Karen, in my original post I already attached the SSU report, is that enough?

I have the same Teams version (24243.1309.3132.617).

I will revert back to driver v.5008 to confirm the issue was not there, I will update you. I will also make a video of the issue.

Thank you

RobinWitt commented 1 month ago

Same Issue here, I have filled out the checklist as well:

Additional Information from my side:

On my laptop, the crash happens at 99% of every end of meeting. No matter if it was "scheduled" or started via "meet now". Also, there is no difference between me ending the meeting or other persons leaving it. I tried different combinations. I had only a handful of "non-crashing" call-endings, which seemed to be random and not reproducable for me.

Checklist [README]

Application [Required]

Microsoft Teams Version 24257.202.3122.9976

Processor / Processor Number [Required]

Intel(R) Core(TM) Ultra 9 185H

Graphic Card [Required]

Intel® Arc™

GPU Driver Version [Required]

32.0.101.5978

Rendering API [Required]

Windows Build [Required]

Intel System Support Utility report

issu.txt

davewm101 commented 1 month ago

Same issue as everyone above - crashdump analysis pointed at the display driver, rolling back driver version to last year seems to help - but windows / intel or lenovo all want to keep updating it so the issue returns

Karen-Intel commented 1 month ago

Hi folks! Ty for following this up We already have an internal report for this issue, id: 22020552037 It is still a WIP on our end. Once we have a fix in a public release for you to test, I will let you know Thanks

Karen

Suxsem commented 1 month ago

Thank you! Please keep us posted.

RobinWitt commented 1 week ago

I didn't have a single teams crash today, might it be solved finally? 🤩

Karen-Intel commented 1 week ago

@RobinWitt yes we were expecting important fixes in this driver version. Let's wait for more users to confirm the stability of this version before closing this bug ok?

Thanks, keep me posted

K

Suxsem commented 1 week ago

@Karen-Intel My system is fully updated but I'm still experiencing the same issue. I just closed a meeting with 3 people and Teams crashed.

Driver version: 32.0.101.6130 Teams version: 24295.605.3225.8804 Teams client version: 49/24102001316 Windows version: Windows 11 Pro 23H2

Karen-Intel commented 1 week ago

Thanks for sharing your results @Suxsem Can you please share the memory dump that was created with the crash? It can be found in C:\Windows\Minidump You can upload it to any online storage service, I will let you know once I have downloaded it I'll need to create a side report for this.

Thanks a lot

Karen

plmskier commented 18 hours ago

Hi @Karen-Intel. I've been having the same exact issue and was hoping to see if there has been an update. It's been 2 weeks since your last update.

I have a Lenovo Yoga 9 2 in 1 14IMH9; intel evo ultra 7, 32g ram, 1T Solid State hard drive. I've checked and there are no Lenovo or Windows updates as well as no Intel or ARC updates (I've installed both dedicated programs to my computer and check for updates daily).

Intel Driver: 32.0.101.6078 Intel Software: 1.80.5680.1 Windows 11 Home: 24H2 (I thought I had pro from IT) not sure if it matters but I'll verify. Teams Version: 24295.605.3225.8804. Teams Client: 49/24102001318. (might be an older version from trouble shooting with MS support)

MS Teams keeps freezing and crashing after every meeting I have. My IT reached out to MS Support and we tried installing an older version of Teams but it made no difference. It's really starting to make my job very difficult.

Appreciate any updates or help you can provide. Thanks in advance.

Paul

Karen-Intel commented 18 hours ago

Hey @plmskier thanks for the info My last update consisted on a request, I been waiting for the memory dump of the crash as I've been unable to reproduce it on my lab systems and I need that info to add to my report but I haven't heard back from any of the affected users. Could you help? Without a consistent reproduction rate on my end it will be kind of hard to follow this one up. Thanks in advance

Karen

Suxsem commented 17 hours ago

Hi @Karen-Intel, sorry for the delay, I will try to provide a dump soon.

plmskier commented 16 hours ago

@Karen-Intel I went to C:\Windows\Minidump and the folder is empty. I'll check again after my next meeting and teams freezes. I was expecting to see more in the folder so, now I'm confused why there isn't a memory dump of history.

Karen-Intel commented 16 hours ago

@Karen-Intel I went to C:\Windows\Minidump and the folder is empty. I'll check again after my next meeting and teams freezes. I was expecting to see more in the folder so, now I'm confused why there isn't a memory dump of history.

Hey @plmskier You can also look for new files created under this location. C:\Users\user\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe. Perhaps the file is created but stored in other location. Crashes and memory dumps triggered by any MS application create a dump as a .dmp file in the folder mentioned above. Crashes generally point to a specific memory location that's stored in a dump. Tracking the signature is way easier than the symptom itself. Thanks, keep me posted

Karen

plmskier commented 14 hours ago

@Karen-Intel My company IT helped me track down some files. The path was slightly different. users\user\appdata\local\crashdumps, if that's helpful for you in the future. Here is the link where my IT suggested I upload and share the 10 files with you. I think there would be more but we cleaned the computer of MS Teams out and reinstalled an older version last week as a trial.

Karen-Intel commented 14 hours ago

@Karen-Intel My company IT helped me track down some files. The path was slightly different. users\user\appdata\local\crashdumps, if that's helpful for you in the future. Here is the link where my IT suggested I upload and share the 10 files with you. I think there would be more but we cleaned the computer of MS Teams out and reinstalled an older version last week as a trial.

Thanks @plmskier, but I see that the files have been deleted. Could you upload them one more time? And the path is really helpful, hope you can share just a couple files soon (the latest are just fine)

Karen

plmskier commented 13 hours ago

@Karen-Intel Sorry, I've never used this file share site before. It must be a one time use. HA I sent the link to my IT and he downloaded them at the same time. Here is a new link. I just got off a meeting and teams crashed so you get a FRESH one from just a few minutes ago!

Thanks so much!

Karen-Intel commented 13 hours ago

@Karen-Intel Sorry, I've never used this file share site before. It must be a one time use. HA I sent the link to my IT and he downloaded them at the same time. Here is a new link. I just got off a meeting and teams crashed so you get a FRESH one from just a few minutes ago!

Thanks so much!

Thank you so much @plmskier :) I was able to download it! Allow me a couple days to do some debug and I'll get back with the new report number I'll keep you guys posted, if I need anything else I'll let you know

K