Site testing: Usability

[DavidIIED]

Test site with users from target audiences. Document feedback and respond appropriately

Navigation IA tests Useful link: https://www.nngroup.com/articles/navigation-ia-tests/

Define scope

• [x] Create detailed plan, what to test and when - 1 day

• The purpose of this test is to help us determine how usable our site is, and how we might be able to improve the user experience for our visitors. We are looking to investigate if the navigation, layout, and organisation of information on the website are effective.

• 5 - 10 participants (mix of mobile and desktop users)

• Conducted via Zoom meeting with recorded participant screenshare

• Draft questionaire (MS Form) for review at: https://forms.office.com/r/gm2XzTTi5e

• Testers to complete questionaire for each participant

• [x] Share draft plan/script/questionaire for review @cbrody @ncktrnr @mattjobob

• [x] Revise questionnaire to update answers based on new content

• [x] Produce list of content required to be in place/updated before testing takes place (see below)

• [x] Ensure content required for testing in in place/updated before testing

• [x] 10 sessions arranged over 5 days - 10 hrs

• [x] Further revisions based on test results - 1 day

• [x] Review and update site map after testing - 4hrs

• [ ] Comms testing

• [ ] Updates from comms feedback

[mattjobob]

Content required to be updated for user testing questionnaire to be effective:

14

• [ ] Add mobilising money where it matters collection to both climate change and economics theme pages
• [ ] Add mobilising money where it matters collection to climate finance tag page
• [ ] Queue the mobilising money where it matters collection accordingly

15

• [ ] Add ‘climate change negotiations’ to drill down tags (replacing M&E)
• [ ] Add COP26 collection to climate change theme

16

• [ ] Add inclusive blue economy collection to fisheries, economics and sustainable markets theme pages
• [ ] Add ‘how social protection can support people and sustain fisheries’ into featured grid

17

• [ ] Ensure biocredits event is featured on economics theme page

18

• [ ] Ensure locally controlled forestry collection is on forests theme page
• [ ] Ensure tree planting pubs are still prominent on forests facet on pubs site and on forests theme page

19

• [ ] Add housing justice collection to urban theme page
• [ ] Ensure better cities series is featured on urban theme page

20

• [ ] Ensure accountability is linked from About page (and finance is included in at a glance)
• [ ] Ensure accountability is linked from how we work page

21

• [ ] Ensure banner featuring podcast is on home page
• [ ] Ensure podcast icon is on main News and insight page
• [ ] Ensure podcast is on conversations tab

22

• [ ] Ensure people is in footer
• [ ] Ensure people is on about page