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IQSS / dataverse

Open source research data repository software
http://dataverse.org
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Feature Request/Idea: When a user is a shib user and they issue a password reset request, send them an email saying they signed up with uni credentials. #10715

Open mdmADA opened 3 months ago

mdmADA commented 3 months ago

Overview of the Feature Request When a user is a shib user, they may forget that they either created their account as shib, or converted it from local to shib, and try to login with what they believe to be their valid local email/password account. When that doesn't work, they then request a password reset but nothing happens in Dataverse - no message, no email, etc. so the user believes there is something wrong. And then the user emails the Dataverse installation's support team, creating an access delay for the end user and creating more tickets for the support team.

So when a user issues a password reset, if they are a shib user, send them an email saying so and with instructions on how to login as a shib user.

What kind of user is the feature intended for? (Example users roles: API User, Curator, Depositor, Guest, Superuser, Sysadmin)

All users.

What inspired the request?

A few times a week ADA receives an email from a user saying their password no longer works and they are not receiving a password reset email when they issue a password reset. The majority of times the user is a shib user.

What existing behavior do you want changed? If a password reset is requested and the user is a shib user, send them an email saying they are a shib user and to choose their Institution to login with those credentials. This will give them an immediate answer to how to get access, and will reduce the number of emails/tickets sent to the Dataverse installation's support team.

Any open or closed issues related to this feature request? Not that I can see.

pdurbin commented 3 months ago

Related:

DS-INRAE commented 3 months ago

Very nice suggestion, and thanks Philip for the mention of the other broader issue

mdmADA commented 3 months ago

I guess if the email for the password reset matches an email for a shib user, then an email can be sent to that email address (I had previously posted - then deleted - that sending the email may be a problem).

DS-INRAE commented 3 months ago

Shouldn't there be even before the mail a pop-up in Dataverse so that they can try to connect with the uni login without going to their mailboxes though ?