In order to allow for the time on support and the impact it has on the project work this is a ticket to cover the points spent on support issues
Between the 2nd of May 2024 and the 22nd of May 2024 24 items were noted in the support_issues channel, with an extra 9 'marks' for extra comments and discussions on those issues, for a total of 32.
This gives a points cost of 5.
Rates being used at this time:
1 point: < 10 calls
2 points: 10 - 14 calls
3 points: 15 - 24 calls
5 points: 25 to 39 calls
8 points: 40 to 59 calls
13 points: 60 to 79 calls
20 points: >=80 calls
In order to allow for the time on support and the impact it has on the project work this is a ticket to cover the points spent on support issues
Between the 2nd of May 2024 and the 22nd of May 2024 24 items were noted in the support_issues channel, with an extra 9 'marks' for extra comments and discussions on those issues, for a total of 32.
This gives a points cost of 5.
Rates being used at this time: 1 point: < 10 calls 2 points: 10 - 14 calls 3 points: 15 - 24 calls 5 points: 25 to 39 calls 8 points: 40 to 59 calls 13 points: 60 to 79 calls 20 points: >=80 calls