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Icinga / icinga2

The core of our monitoring platform with a powerful configuration language and REST API.
https://icinga.com/docs/icinga2/latest
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Notification script from icinga2 package not working #6833

Closed Napsty closed 5 years ago

Napsty commented 5 years ago

Expected Behavior

Notification is sent.

Current Behavior

Notification is not sent because the default notification script (/etc/icinga2/scripts/mail-service-notification.sh) is not working.

Possible Solution

Fix the default notification script or use an alternative.

Steps to Reproduce (for bugs)

  1. Force a notification

Context

This is a new and empty Icinga2 installation. I've added a master and satellite setup and wanted to test notifications, when I came across the bug. With debug log activated:

[2018-12-08 12:46:08 +0000] notice/Notification: Attempting to send  notifications for notification object 'bw-nas!Diskspace /srv/data!service-default'.
[2018-12-08 12:46:08 +0000] notice/Notification: Not checking  notification filters for notification object 'bw-nas!Diskspace /srv/data!service-default': Notification was forced.
[2018-12-08 12:46:08 +0000] notice/Notification: Not checking  notification filters for notification object 'bw-nas!Diskspace /srv/data!service-default' and user 'ckadm': Notification was forced.
[2018-12-08 12:46:08 +0000] information/Notification: Sending 'Custom' notification 'bw-nas!Diskspace /srv/data!service-default' for user 'ckadm'
[2018-12-08 12:46:08 +0000] debug/DbEvents: add notification history for 'bw-nas!Diskspace /srv/data'
[2018-12-08 12:46:08 +0000] debug/DbEvents: add contact notification history for service 'bw-nas!Diskspace /srv/data' and user 'ckadm'.
[2018-12-08 12:46:08 +0000] notice/ApiListener: Relaying 'event::SetForceNextNotification' message
[2018-12-08 12:46:08 +0000] notice/ApiListener: Relaying 'event::SendNotifications' message
[2018-12-08 12:46:08 +0000] notice/ApiListener: Relaying 'event::SetForceNextNotification' message
[2018-12-08 12:46:08 +0000] notice/ApiListener: Relaying 'event::NotificationSentToAllUsers' message
[2018-12-08 12:46:08 +0000] notice/Process: Running command '/etc/icinga2/scripts/mail-service-notification.sh': PID 14812
[2018-12-08 12:46:08 +0000] debug/DbEvents: add log entry history for 'bw-nas!Diskspace /srv/data'
[2018-12-08 12:46:08 +0000] information/Notification: Completed sending 'Custom' notification 'bw-nas!Diskspace /srv/data!service-default' for checkable 'bw-nas!Diskspace /srv/data' and user 'ckadm'.
[2018-12-08 12:46:08 +0000] notice/ApiListener: Relaying 'event::NotificationSentUser' message
[2018-12-08 12:46:08 +0000] notice/Process: PID 14812 ('/etc/icinga2/scripts/mail-service-notification.sh') terminated with exit code 1
[2018-12-08 12:46:08 +0000] warning/PluginNotificationTask: Notification command for object 'bw-nas!Diskspace /srv/data' (PID: 14812, arguments: '/etc/icinga2/scripts/mail-service-notification.sh') terminated with exit code 1, output: Required parameter 'SERVICENAME' is missing.

This is the default notification script coming with the icinga2 package so I assume it should be working out of the box.

Your Environment

Copyright (c) 2012-2018 Icinga Development Team (https://icinga.com/) License GPLv2+: GNU GPL version 2 or later http://gnu.org/licenses/gpl2.html This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law.

System information: Platform: Debian GNU/Linux Platform version: 9 (stretch) Kernel: Linux Kernel version: 3.16.0-4-amd64 Architecture: x86_64

Build information: Compiler: GNU 6.3.0 Build host: 486e413fb159

Application information:

General paths: Config directory: /etc/icinga2 Data directory: /var/lib/icinga2 Log directory: /var/log/icinga2 Cache directory: /var/cache/icinga2 Spool directory: /var/spool/icinga2 Run directory: /run/icinga2

Old paths (deprecated): Installation root: /usr Sysconf directory: /etc Run directory (base): /run Local state directory: /var

Internal paths: Package data directory: /usr/share/icinga2 State path: /var/lib/icinga2/icinga2.state Modified attributes path: /var/lib/icinga2/modified-attributes.conf Objects path: /var/cache/icinga2/icinga2.debug Vars path: /var/cache/icinga2/icinga2.vars PID path: /run/icinga2/icinga2.pid


* Operating System and version:

PRETTY_NAME="Debian GNU/Linux 9 (stretch)" NAME="Debian GNU/Linux" VERSION_ID="9" VERSION="9 (stretch)" ID=debian HOME_URL="https://www.debian.org/" SUPPORT_URL="https://www.debian.org/support" BUG_REPORT_URL="https://bugs.debian.org/"


* Enabled features (`icinga2 feature list`):

Disabled features: compatlog debuglog elasticsearch gelf graphite livestatus opentsdb perfdata statusdata syslog Enabled features: api checker command ido-mysql influxdb mainlog notification3


* Icinga Web 2 version and modules (System - About): Irrelevant

* Config validation (`icinga2 daemon -C`):

[2018-12-08 12:55:13 +0000] information/cli: Icinga application loader (version: r2.10.2-1) [2018-12-08 12:55:13 +0000] information/cli: Loading configuration file(s). [2018-12-08 12:55:13 +0000] information/ConfigItem: Committing config item(s). [2018-12-08 12:55:13 +0000] information/ApiListener: My API identity: test.example.com [2018-12-08 12:55:13 +0000] warning/ApplyRule: Apply rule 'System Updates' (in /etc/icinga2/zones.d/global-templates/applyrules/updates.conf: 11:1-11:30) for type 'Service' does not match anywhere! [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 119 Services. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 InfluxdbWriter. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 IcingaApplication. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 10 Hosts. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 FileLogger. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 3 Dependencies. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 4 NotificationCommands. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 129 Notifications. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 NotificationComponent. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 24 HostGroups. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 ApiListener. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 CheckerComponent. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 4 Zones. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 ExternalCommandListener. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 2 Endpoints. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 ApiUser. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 2 Users. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 1 IdoMysqlConnection. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 256 CheckCommands. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 2 UserGroups. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 7 ServiceGroups. [2018-12-08 12:55:13 +0000] information/ConfigItem: Instantiated 6 TimePeriods. [2018-12-08 12:55:13 +0000] information/ScriptGlobal: Dumping variables to file '/var/cache/icinga2/icinga2.vars' [2018-12-08 12:55:13 +0000] information/cli: Finished validating the configuration file(s).



* If you run multiple Icinga 2 instances, the `zones.conf` file (or `icinga2 object list --type Endpoint` and `icinga2 object list --type Zone`) from all affected nodes.

Irrelevant
Napsty commented 5 years ago

Ah crap. Sometimes I find the solution right after opening an issue. Problem is in the definition of the "NotificationCommand" which I copied from another instance. Sorry!