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Icinga / icingaweb2-module-jira

GNU General Public License v2.0
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New feature request: add downtimes from a jira ticket #138

Open sciolto opened 1 month ago

sciolto commented 1 month ago

We would like to be able to add downtimes from a Jira ticket, leveraging the same mechanism that allows ticket comments to appear a comments on the icinga host/service.

nilmerg commented 3 weeks ago

Hi Oreste,

the ticket comments you are referring to, are created on Jira itself. In a ticket's detail in Icinga Web, these comments are fetched from the Jira API to show them.

Downtimes on the other hand are created on Icinga Web. There's no possibility (security measures prevent this) to create such from within Jira.

The only viable solution would be to directly link to the form to schedule a downtime. But this is redundant, as tickets already contain a link back to Icinga Web where the user can schedule a downtime.

At the moment, I don't think we can fulfill this request.