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ImSorryButWho / HomeAssistantNotes

Notes on setting up various things in Home Assistant
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Connectivity reliability issues with Ring Keypad v2 #17

Open davidcoulson opened 2 years ago

davidcoulson commented 2 years ago

Not sure if anyone else has ran into this? We've been having intermittent issues where the keypad would flash the red 'network' light on the front and would not send/receive any zwave commands. Usually this happens in the middle of a disarm process (enter code and press checkmark key), but have also seen it when just sending a 'disarm' button command to the keypad without any other interaction.

I'm using the Aeotec Z-Stick Gen5+ Zwave controller that is <10ft away from the keypad, so not sure why it is flakey. I've also replaced the keypad and it behaves the same, so assuming it's either a firmware issue or a compatibility issue with my z-wave stick?

tverett commented 2 years ago

Yes mine was doing this recently. I had constant red wireless light in the top left of the keypad but i would still get speaker outputs when i armed/disarmed from the HA dashboard on the phone/computer. No button commands etc going back to HA would cause any actions though so it was just a speaker with non-functioning buttons. I excluded it from my zwave network using the pinhole in the back and then re-added it. Seems to have resolved the issue for now.

brandonjones24 commented 1 year ago

I’m having this same issue with both of our keypads…frustrating to say the least. I will try excluding and re-including to see if that fixes things, but I am not holding my breath…

davidcoulson commented 1 year ago

I’m having this same issue with both of our keypads…frustrating to say the least. I will try excluding and re-including to see if that fixes things, but I am not holding my breath…

I've been on the hunt for a Zigbee Frient Keypad which apparently is more reliable, but i can't seem to find it anywhere for sale.

Utopia69 commented 1 year ago

Same problem here, 2 Ring keypads gen 2 and Aeotec Z-Stick Gen5+ I get a red network icon on the keypad from time to time. I think it is related to the motion sensor

Smiley1244 commented 1 year ago

I found another post on this in the Home Assistant forum, can't find the post now though. It is the motion sensor timeout, floods the Z-Wave controller. Set config parameter 26 (Motion Sensor Timeout) higher. I'm using 30 seconds without issue. The keypad will still respond to motion and light up the keypad but it will only report it to the controller once every 30 seconds. Has greatly improved the situation for me but I do still get the occasional signal light.

bencrundwell commented 10 months ago

Same issue here! Was about to buy another keypad, so glad I found this thread! I'll try the timeout above and if not, try excluding. Fingers crossed!

EDIT: It's a lot more reliable, but does still fail occasionally. I've tried excluding and disabling the motion sensor altogether. It's much better, but still misses a message occasionally

mundschenk-at commented 8 months ago

@Grosscoder That should have been a forum question over at https://community.home-assistant.io/. Please don't hijack issues or threads.

335iguy commented 5 months ago

Just to add here, I had a similar issue with connectivity. I found that the alarm keypad was a hop away from the controller. With my controller being relatively close to the keypad, I set the preferred route directly to the controller. Getting way less connectivity issues. I know that this may not work for some of you, but it definitely helped in this case. I'm using ZWaveJS.