Unable to open parameters database on fixed 3.6.4

[noahboegli]

Starting kDrive on linux (AppImage) gives the following error:

kDrive server starting
kDrive server initialization error: Unable to open parameters database.

It was apparently fixed for this version (as noted in #237), but at least for me the issue still arises. Is there a manual step or database migration that must be done by an intermediary version ?

(upgraded from 3.5.8, since for some reason the update notification does not work on linux, but that's a separate issue)

[ChristopheLarchier]

Hello, would it be possible to attach the log of the app? (located in /tmp/kDrive-logdir) This might happen if you ran an older version of the app after migrating to the latest version.

[noahboegli]

Sure: 20240826_1054_kDrive.log

I did not ran the old version per say, as the 3.6.4 version never managed to run. I basically shut down 3.5.8 and opened 3.6.4 and it crashed. Reverted back to 3.5.8 and it worked again.

[ngiger]

I had the same problem.

After running rm -rfv .config/kDrive/ /tmp/kDrive-logdir

I have the following log 20240830_1052_kDrive.log Where it complains about a missing file /home/niklaus/squashfs-root/sync-exclude.lst After touch /home/niklaus/squashfs-root/sync-exclude.lst I could proceed to the login

[Feeback25]

Hello, Same problem as noahboegli. I am using Fedora 40. Kdrive has already worked on my machine. For a few days, it does not launch. Here is an extract from the logs: "18:05:14 AppRun.wrapped: kDrive server initialization error: Unable to open parameters database. 18:05:14 AppRun.wrapped: kDrive server initialization error: Unable to open parameters database. 18:05:14 AppRun.wrapped: Warning: Ignoring WAYLAND_DISPLAY on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway. 18:05:14 AppRun.wrapped: kDrive server starting 18:05:13 systemd: Started app-gnome-kdrive-15001.scope - Application launched by gnome-shell." Thanks for your help

[harryburli]

Hi, same issue here using "kDrive-3.6.4.20240814-amd64.AppImage" on Linux Mint 21.3 Cinnamon. do you know a work around?

I have the following log

20240912_1605_kDrive.log

Thank you in advance!

[herve-er]

Hello everyone, After investigating, we have identified an issue with the migration of the parameters database from version 3.5.8 when skipping version 3.6.1. Unfortunately, we will not be able to provide a fix in the upcoming version (3.6.5) but it should be available in the next one.

However, we have found a workaround to resolve this issue on your installations:

1. Close kDrive if it is already open.
2. Launch the 3.5.8 AppImage.
3. Once it has started, close it.
4. Launch the 3.6.1 AppImage. (Download links below)
5. Once it has started, close it.
6. You should now be able to use kDrive 3.6.4.

kDrive 3.6.1 Linux AMD: https://kdrive.infomaniakgroup.com/app/share/100338/a41db454-e355-47c9-8e4c-c2789a23b164 kDrive 3.6.1 Linux ARM: https://kdrive.infomaniakgroup.com/app/share/100338/333a80e7-dfe6-4dd9-81ea-d3cdbf542baf

We apologize for the inconvenience.

[herve-er]

Hi @ngiger,

After touch /home/niklaus/squashfs-root/sync-exclude.lst I could proceed to the login

To avoid unexpected behavior, I suggest replacing the empty sync-exclude.lst file you created with the one bellow. sync-exclude-linux.zip

[harryburli]

Dear Infomaniak team,

after starting the 3.5.8 AppImage I get the following Popup:

Everytime I close it it pops up again immediately and blocks the initialization of the login process.

Same happens with version 3.6.1 AppImage

and version 3.6.4

Can you please check this issue.

Thanks in advance.

Harald

_FREUNDLICHE GRÜSSE_,

HARALD WEBER

Am 2024-09-17T14:33:26.000+02:00 hat Herve Eruam @.***> geschrieben:

 Hello everyone,    After investigating, we have identified an issue with the migration  of the parameters database from version 3.5.8 when skipping version  3.6.1. Unfortunately, we will not be able to provide a fix in the  upcoming version (3.6.5) but it should be available in the next one.    However, we have found a workaround to resolve this issue on your  installations:         Close kDrive if it is already open.         Launch the 3.5.8 AppImage.         Once it has started, close it.         Launch the 3.6.1 AppImage. (Download links below)         Once it has started, close it.         You should now be able to use kDrive 3.6.4.    kDrive 3.6.1 Linux AMD:  https://kdrive.infomaniakgroup.com/app/share/100338/a41db454-e355-47c9-8e4c-c2789a23b164    kDrive 3.6.1 Linux ARM:  https://kdrive.infomaniakgroup.com/app/share/100338/333a80e7-dfe6-4dd9-81ea-d3cdbf542baf    We apologize for the inconvenience.    —  Reply to this email directly, view it on GitHub  [https://github.com/Infomaniak/desktop-kDrive/issues/268#issuecomment-2355615630],  or unsubscribe  [https://github.com/notifications/unsubscribe-auth/AG357GCZDDCQQLR2PJIOLITZXAORNAVCNFSM6AAAAABNCSFFVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJVGYYTKNRTGA].  You are receiving this because you commented.Message ID: @.***>

[herve-er]

Hello @harryburli, It seems that the image of the popup was not attached to your comment. Could you please provide us with it?

Thank you.

[harryburli]

Hi Herve,

yes of course additionally I send you the log files to. Please give me feedback if you have received the files.

Thank you for your support.

BEST REGARDS,

HARALD WEBER

Am 2024-09-18T08:36:32.000+02:00 hat Herve Eruam @.***> geschrieben:

@. [https://github.com/harryburli],   It seems that the image of the popup was not attached to your  comment. Could you please provide us with it?    Thank you.    —  Reply to this email directly, view it on GitHub  [https://github.com/Infomaniak/desktop-kDrive/issues/268#issuecomment-2357622039],  or unsubscribe  [https://github.com/notifications/unsubscribe-auth/AG357GE2KAGLCLWRJCEBXCDZXENPBAVCNFSM6AAAAABNCSFFVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJXGYZDEMBTHE].  You are receiving this because you were mentioned.Message ID: @.>

[herve-er]

Unfortunately, the attached files from your emails were not transferred to the GitHub discussion. Could you please upload them directly from the GitHub discussion ( https://github.com/Infomaniak/desktop-kDrive/issues/268 )?

Thank you.

[harryburli]

Jep! 20240917_2057_kDrive.log.gz 20240917_2059_kDrive.log