kdrive app is not visible

[Philm20]

The kdrive app is not visible in the notification zone

I have subscribe to a 2To Kdrive about 15 days ago The 1rst day everything was working correctly I have been able to configure and synchronise files on kdrive

Two days after, i restart my computer and the app is not visible on the notification zone. I can't acces to the configuration.

I have contact kdrive support without other answers than ask me logs and restart the apps.

If i look at system monitoring the app and service are running and service is doing the job.

Can you help me?

Excuse me for my poor english

20241016_1657_kDrive.zip

Kubuntu 24.04

[ChristopheLarchier]

Hello, "Two days after, i restart my computer and the app is not visible on the notification zone." You mean that the kDrive icon is not visible in the toolbar?

Are these 3 processes running?

parallels@ubuntu-linux-desktop:~$ ps -ef | grep kDrive
paralle+    2962    2196  3 14:31 ?        00:00:00 /tmp/.mount_kDrivepeigfi/AppRun.wrapped
paralle+    2968    1466  2 14:31 ?        00:00:00 /home/parallels/Downloads/kDrive-3.6.6.20240930-arm64.AppImage
paralle+    3037    2962  0 14:31 ?        00:00:00 /tmp/.mount_kDrivepeigfi/usr/bin/kDrive_client 44205

Do you have a kDrive_client.log file in the same place as kDrive.log?

In the app server log you've attached, I don't see any problem, your 15 synchronizations are running correctly.

[Philm20]

Hello Christophe, Yes that's it the kDrive icon is not visible in the toolbar and so I can't acces the app to configure it and have status of sync.

Yes these process are running and the synchronisation is working.

phil@phil-Linux:~$ ps -ef | grep kDrive phil 3248 2710 65 15:56 ? 00:01:46 /tmp/.mount_kDrive1EmLsa/AppRun.wrapped phil 3268 2710 0 15:56 ? 00:00:00 /home/phil/applications/kDrive-3.6.6.20241001-amd64.AppImage phil 3876 3248 0 15:56 ? 00:00:00 /tmp/.mount_kDrive1EmLsa/usr/bin/kDrive_client 43937 phil 5132 5120 0 15:59 pts/1 00:00:00 grep --color=auto kDrive

No there is no kDrive_client.log with the kDrive.log

Thanks

[ChristopheLarchier]

Hello, It's strange that the kDrive_client process is running and there's no log... Are you sure you're looking in this directory? /tmp/kDrive-logdir

Did you already try to kill kDrive's processes and start the app again?

When the application is running, you can open its settings and synthesis windows with the following commands:

parallels@ubuntu-linux-desktop:~/Downloads$ ./kDrive-3.6.6.20240930-arm64.AppImage --settings
kDrive server starting
Warning: Ignoring WAYLAND_DISPLAY on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
parallels@ubuntu-linux-desktop:~/Downloads$ ./kDrive-3.6.6.20240930-arm64.AppImage --synthesis
kDrive server starting
Warning: Ignoring WAYLAND_DISPLAY on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.

[Philm20]

Hello, Yes i'm sure looking in /tmp/kdrive-logdir screenshot attached

The result of the commands:

phil@phil-Linux:~/applications$ ./kDrive-3.6.6.20241001-amd64.AppImage --settings
kDrive server starting
ASSERT: "sentry_init(options) == 0" in file /home/desktop/Projects/desktop-kDrive/src/libcommon/log/sentry/sentryhandler.cpp, line 265
phil@phil-Linux:~/applications$ ./kDrive-3.6.6.20241001-amd64.AppImage --synthesis
kDrive server starting
ASSERT: "sentry_init(options) == 0" in file /home/desktop/Projects/desktop-kDrive/src/libcommon/log/sentry/sentryhandler.cpp, line 265

Thanks for your help merci Philippe