Hello ,
in additional alerts for unresolved tickets for x days, plugin sends emails properly when there is assigned technician. but does not send mails to members of groups if the ticket was assigned to a group.
under additional alert list it shows the email to send to members. but mail is not sent.
Hello , in additional alerts for unresolved tickets for x days, plugin sends emails properly when there is assigned technician. but does not send mails to members of groups if the ticket was assigned to a group. under additional alert list it shows the email to send to members. but mail is not sent.