number of opened and closed ticket by month

InfotelGLPI / mydashboard

Plugin mydashboard for GLPI

http://blogglpi.infotel.com/

GNU General Public License v2.0

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number of opened and closed ticket by month #71

Closed yalgva closed 1 year ago

yalgva commented 5 years ago

Hello,

Would it be possible to add technician group in option of this chart please ?

Thank you so much for your work

mate-infotel commented 5 years ago

Hi @yalgva.

You're lucky it's the lastest modification i have made on mydashboard.

You can find a new version of mydashboard in the release page.

I close the issue.

Best regards.

yalgva commented 5 years ago

Hello,

not lucky because you added technician not technician group.

Thx

mate-infotel commented 5 years ago

Hi.

Sorry i misunderstoud i tought it was technician group.

I tag your issue as an enhancement to be developped in next version.

Thanks for your feedback.

yalgva commented 5 years ago

I confirm I need technician group

yalgva commented 5 years ago

1.7.4 version, I think about a bug to backlog orange line because we have 122 tickets not 0 today

mate-infotel commented 5 years ago

It's not a bug because datas used to display the orange line are not live datas.

These datas are an image of tickets state at the moment they have been taken.

You need to execute the php file located in glpi/plugins/mydashboard/scripts/insert_stock_tickets.php.

This file must be executed at the end of every month to update datas.

It's normal that values in the orange line don't change when you use filters on the widget. Datas are based by Entity and not by groups.

yalgva commented 5 years ago

in 1.6.6 I had the same value of backlog in orange line

mate-infotel commented 5 years ago

I can say that "stock de tickets" and "Nombre de tickets ouverts et clos par mois" have the same values here.

yalgva commented 5 years ago

So why it is not the same on my dashboard ?

ps : on peut parler français si cela vous arrange

mate-infotel commented 5 years ago

(Cela m'arrange mais les anglophones qui lisent moins ;) ).

Les valeurs sont les mêmes c'est jusque que la ligne orange est placée sur les valeurs en bleu et non l'inverse.

The values are the same but the orange line is different because values of stock ticket are displayed on the tickets values and not otherwise.

yalgva commented 5 years ago

ce qui est bizarre c'est que sur les versions précédentes la valeur etait juste et devant

Hanns-G commented 5 years ago

I confirm I need technician group

I do agree. It would be great to have a filter "Technician Group", and in particular on the widget "Number of opened and closed ticket by month", "The average real duration of treatment of the ticket" and SLA graphs.

I'm taking this opportinuty to thank you for your amazing job (infotel, teclib & contributors). GLPI is huge !

tsmr commented 1 year ago

Old ticket i close