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InfotelGLPI / printercounters

Plugin Printercounters for GLPI
http://blogglpi.infotel.com
GNU General Public License v2.0
14 stars 9 forks source link

Issue with counters #38

Closed chichtacos closed 5 years ago

chichtacos commented 6 years ago

Hi everyone,

I'm discovering plugin printercounter. When I try to make an immediat count, here is the following error : image

I've tried multiples OID, I directly found them on my printer. Ink level are well working.

I'm a bit confused, if some could help me it wold be fantastic :)

I'm under GLPI 9.2.2 and plugin version 1.4.0.

Thx a lot

amma35 commented 6 years ago

Hi, It's gonna be hard to help you, I need more information. Do you have any examples of OIDs you have set up? Do you have log errors in the glpi/files/_log/php-errors.log and sql-errors.log files?

chichtacos commented 6 years ago

Hi,

thx for your quick feedback :)

I found something, there are no errors on log files and I was using a wrong OID. But with a good OID, issue appears only when I click on "Relevé Immédiat"

When I use the "Mettre à jour les données de l'imprimante" button, datas are well updating directly on the printer page.

So my question is now : how works the "Relevé Immédiat" button ? And what is its main goal ?

Thx !

chichtacos commented 6 years ago

Hello,

do you have some news with my case ? Here are my OIDs: image

Any help would be greatful !

I precise I'm now on 1.4.1 version.

"Relevé Immédiat" always display this error image

Thx !

amma35 commented 6 years ago

Hi, The button "Immediate record" makes it possible to query the printer and to take a record which will be present in "Record history"

You would have to do the test by doing an OID by one to detect the problem OID.

jpdenss commented 6 years ago

Try to make sure the value exists on your equipment by performing a walksnmp: snmpwalk -v 2c -c public PRINTER-IP OID image

If the value returns, there are two more possibilities that would be of the returned template that does not exist in your GLPI printer model.

The other possibility is that there is a problem in the program that does not clear errors when they occur. Even corrected, he insists on the same problem. Simply detach the printer from the record model and re-associate it.

amma35 commented 6 years ago

@chichtacos Still the problem?

chichtacos commented 6 years ago

Hi !

sorry I was on vacations :)

Yes still the problem, when i perform snmpwalk, I do have some results : image

Let me precice, I just passed my GLPI on 9.3.0 and so i updated the plugin in 1.5.0

@jpdenss : Coud you develop this part for me plz ? "If the value returns, there are two more possibilities that would be of the returned template that does not exist in your GLPI printer model."

Thx !

amma35 commented 6 years ago

Have you done the test by doing an OID by one to detect the one that poses OID problem?

amma35 commented 5 years ago

I'm closing for now without answer, feel free to reopen if issue persists.