Adobe Creative Cloud Installer Issue

[adrian-brown-91]

Adobe Creative Cloud prompts to install the update, but continually get an error that the installation cannot continue as the installer file may be damaged. I then get a prompt to download the installer again.

Installomator version What version are you running? (Installomator v. 10.6)

Additional context Add any other context about the problem here.

Installomator log

Script result: 2024-09-25 13:37:32 : REQ   :  : shifting arguments for Jamf
2024-09-25 13:37:32 : REQ   : adobecreativeclouddesktop : ################## Start Installomator v. 10.6, date 2024-08-30
2024-09-25 13:37:32 : INFO  : adobecreativeclouddesktop : ################## Version: 10.6
2024-09-25 13:37:32 : INFO  : adobecreativeclouddesktop : ################## Date: 2024-08-30
2024-09-25 13:37:32 : INFO  : adobecreativeclouddesktop : ################## adobecreativeclouddesktop
2024-09-25 13:37:32 : INFO  : adobecreativeclouddesktop : SwiftDialog is not installed, clear cmd file var
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : BLOCKING_PROCESS_ACTION=prompt_user_loop
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : NOTIFY=all
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : LOGGING=INFO
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : LOGO=/etc/brandingimage.png
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : Label type: dmg
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : archiveName: Adobe Creative Cloud.dmg
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : App(s) found: /Applications/Utilities/Adobe Creative Cloud/ACC//Creative Cloud.app
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : found app at /Applications/Utilities/Adobe Creative Cloud/ACC//Creative Cloud.app, version 6.4.0.359, on versionKey CFBundleShortVersionString
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : appversion: 6.4.0.359
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : Latest version of Adobe Creative Cloud is 6.4.0.361
2024-09-25 13:37:33 : REQ   : adobecreativeclouddesktop : Downloading https://ccmdls.adobe.com/AdobeProducts/StandaloneBuilds/ACCC/ESD/6.4.0/361/macarm64/ACCCx6_4_0_361.dmg to Adobe Creative Cloud.dmg
2024-09-25 13:37:33 : INFO  : adobecreativeclouddesktop : notifying
displaynotification:7: no such file or directory: /usr/local/bin/dialog
2024-09-25 13:37:34.210 Management Action[21077:136756] NSNotificationCenter connection invalid
2024-09-25 13:37:46 : INFO  : adobecreativeclouddesktop : found blocking process Creative Cloud
2024-09-25 13:41:34 : INFO  : adobecreativeclouddesktop : telling app Creative Cloud to quit
29:33: execution error: Creative Cloud got an error: User canceled. (-128)
2024-09-25 13:41:34 : INFO  : adobecreativeclouddesktop : waiting 30 seconds for processes to quit
2024-09-25 13:42:04 : REQ   : adobecreativeclouddesktop : no more blocking processes, continue with update
2024-09-25 13:42:05 : REQ   : adobecreativeclouddesktop : Installing Adobe Creative Cloud
2024-09-25 13:42:05 : INFO  : adobecreativeclouddesktop : notifying
displaynotification:7: no such file or directory: /usr/local/bin/dialog
2024-09-25 13:42:05 : REQ   : adobecreativeclouddesktop : installerTool used: Install.app
2024-09-25 13:42:05 : INFO  : adobecreativeclouddesktop : Mounting /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/tmp.v5C8rjfCtu/Adobe Creative Cloud.dmg
2024-09-25 13:42:05.332 Management Action[21663:141152] NSNotificationCenter connection invalid
2024-09-25 13:42:06 : INFO  : adobecreativeclouddesktop : Mounted: /Volumes/Creative Cloud
2024-09-25 13:42:06 : INFO  : adobecreativeclouddesktop : Verifying: /Volumes/Creative Cloud/Install.app
2024-09-25 13:42:07 : INFO  : adobecreativeclouddesktop : Team ID matching: JQ525L2MZD (expected: JQ525L2MZD )
2024-09-25 13:42:07 : INFO  : adobecreativeclouddesktop : Downloaded version of Adobe Creative Cloud is 2.14.0.7 on versionKey CFBundleShortVersionString (replacing version 6.4.0.359).
2024-09-25 13:42:07 : INFO  : adobecreativeclouddesktop : App has LSMinimumSystemVersion: 10.13
2024-09-25 13:42:07 : INFO  : adobecreativeclouddesktop : CLIInstaller exists, running installer command /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install --mode=silent
2024-09-25 13:42:13 : INFO  : adobecreativeclouddesktop : Succesfully ran /Volumes/Creative Cloud/Install.app/Contents/MacOS/Install --mode=silent
2024-09-25 13:42:13 : INFO  : adobecreativeclouddesktop : Finishing...
2024-09-25 13:42:16 : INFO  : adobecreativeclouddesktop : name: Adobe Creative Cloud, appName: Install.app
2024-09-25 13:42:16.691 mdfind[21786:141601] [UserQueryParser] Loading keywords and predicates for locale "en_US"
2024-09-25 13:42:16.692 mdfind[21786:141601] [UserQueryParser] Loading keywords and predicates for locale "en"
2024-09-25 13:42:17.581 mdfind[21786:141601] Couldn't determine the mapping between prefab keywords and predicates.
2024-09-25 13:42:17 : INFO  : adobecreativeclouddesktop : App(s) found: /Applications/Utilities/Adobe Creative Cloud/Diagnostics/Adobe Creative Cloud Diagnostics.app

[acodega]

Are you saying after the label installs or updates adobecreativeclouddesktop, then the Creative Cloud app itself says there's an update?

[adrian-brown-91]

Well, I get the prompt to download the update for Creative Cloud, then when it attempts to update, the "updater" indicates that the installer file might be damaged, and to re-download the installer file. So it seems that something is happening during the download, or the downloaded file isn't correct.

[acodega]

Which updater, Adobe's or Installomator?

[adrian-brown-91]

Whichever one Installomator is downloading. If I download the installer manually from Adobe, it works just fine.