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IntelRealSense / RealSenseID

Intel® RealSense™ ID SDK
https://intelrealsense.com/facial-authentication/
Apache License 2.0
98 stars 57 forks source link

No camera Preview #110

Closed mdisg closed 3 years ago

mdisg commented 3 years ago

I have one machine that I'm working on which does not get the camera preview. The rsid-viewer application does connect to the unit but the preview is empty. The camera is showing up in the device manager.

What can I check? Is there a windows setting interfering?

Monica2511 commented 3 years ago

You should check the version of firmware, i think you are using incompatible firmware

mdisg commented 3 years ago

@Monica2511 the same unit works on multiple other PCs so I don't think its the firmware itself it must be something on that one machine.

mdisg commented 3 years ago

I did another try in debugger and got the following error:

[error] [Preview] Streaming ERROR : init MSMF backendMSMF failed with HResult error: 80070005

mdisg commented 3 years ago

Issue can be closed. Windows app settings blocked the camera.