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IntelRealSense / RealSenseID

Intel® RealSense™ ID SDK
https://intelrealsense.com/facial-authentication/
Apache License 2.0
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Update FW failed #143

Open lmjieSCU opened 2 years ago

lmjieSCU commented 2 years ago

I tried to update FW from 2.6 to 2.8/3.1. And I got: [2022-04-13 21:12:42.458] [debug] [FwUpdater] cannot find DNET : blk 0 sz=524288 [2022-04-13 21:12:42.458] [debug] [FwUpdater] Stopping reader thread.. [2022-04-13 21:12:42.566] [debug] [FwUpdater] Reader thread stopped [2022-04-13 21:12:42.567] [error] [FwUpdater] Did not receive 'dl ack' Firmware update failed

lmjieSCU commented 2 years ago

Thank you for your help

RealSenseSupport commented 2 years ago

Can you run rsid-viewer before upgrading the FW? which upgrade tool do you use? I recommend rsid-fw-update v0.25.0

chaiyonga commented 2 years ago

The problem "update FW from 2.6 to 2.8/3.1." is Firmware update failed. Why can not update directly from 2.6 to 4.3 ? I want to use FW 4.3

RealSenseSupport commented 2 years ago

you can upgrade the FW in two steps. upgrade the FW to 3.1 from 2.6, and then upgrade to 4.3. Please make sure using the tool rsid-fw-update v0.25.0