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IntelRealSense / RealSenseID

Intel® RealSense™ ID SDK
https://intelrealsense.com/facial-authentication/
Apache License 2.0
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F455. Device failed to respond. Error message. #49

Closed PavKovalenko closed 3 years ago

PavKovalenko commented 3 years ago

Try to connect newly bought camera IntelRealSense F455 to Android and Windows, but failed.

When connectto Andoid I see in logs:

I/librs Enumerator: onReceive: android.hardware.usb.action.USB_DEVICE_ATTACHED
W/librs UsbUtilities: getUsbDevice: failed to locate USB device, VID: 0x8086, PID: 0x0000
I/librs MessagesHandler: handleMessage: realsense device attached
I/librs Enumerator: notifyOnAttach

When I launch RS camera app from PlayStore. It cannot see device as well.

After that tried to connect camera to Windows. And launch last Intel RealsSense viewer for Mac. And got this message. error

What I am doing wrong. Please help

alexk1976 commented 3 years ago
  1. For F455 you must use RealSenseID SDK/releases only from this github and not libRS
  2. Start from Windows setup, download latest SKD and upgrade to latest FW bundled inside of SDK let us know if you still have an issue
PavKovalenko commented 3 years ago

I used last version of SDK from https://github.com/IntelRealSense/RealSenseID/releases/tag/v0.17.1 Same screen. How I can upgrade FW to latest?

When I launch on Android I see device-2021-05-07-175142

But no any preview

I see that OnPreviewImageReady inside PreviewImageReadyCallback have never called after startPreview

PavKovalenko commented 3 years ago

I updated camera firmware to latest 0.17 and it helps. Currently it works on Windows and Android as well Thank you a lot