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IntelRealSense / RealSenseID

Intel® RealSense™ ID SDK
https://intelrealsense.com/facial-authentication/
Apache License 2.0
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Crash when running rsid-viewer.exe #72

Closed wolfysan closed 3 years ago

wolfysan commented 3 years ago

OS: Window 10 Camera: F455 CPU: AMD

I just downloaded the latest version v0.18.1, I installed it on my Win 10 PC, and when I run the Intel Realsense Viewer, the window appears, and after a few moments, it closes.

I checked EventViewer and I saw an error there without to many details: Application: rsid-viewer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at rsid.Authenticator.rsid_is_fw_compatible_with_host(System.String) at rsid_wrapper_csharp.MainWindow.QueryDeviceMetadata(rsid.SerialConfig) at rsid_wrapper_csharp.MainWindow.DetectDevice() at rsid_wrapper_csharp.MainWindow.InitialSession(System.Object)

What could be the cause of this problem?

Thank you.

LE: The crash seems to happen only if the camera is connected. If I disconnect the camera and then launch the Viewer, nothing crashes, but it tells me no device found. So this means the Firmware is to old?

3dsf commented 3 years ago

In my limited experience with this product, I found it is very important to match the firmware version to the sdk version.
The fw can be found in the assets section, https://github.com/IntelRealSense/RealSenseID/releases

gabime commented 3 years ago

There was a recent pr #69 that might fix this issue. Please try to recompile the viewer using latest commit and see if it solves the issue.

wolfysan commented 3 years ago

He found that the firmware is old, and we are currently working on updating it. Depending on what happens after the firmware update, I will return an update this issue.

wolfysan commented 3 years ago

Update firmware fixed the issue.