Closed monajalal closed 1 year ago
You are very welcome, @monajalal :)
How long is your extender cable, please? If it is longer than 2 meters then it is important to use a high quality cable that is designed for data transfer because of the high volume of data that RealSense cameras can transmit.
If the cable is longer than 5 meters then I would recommend one with active repeater components in it to boost the signal over distance. The company Newnex supplies high quality USB cables that have been validated for use with RealSense.
Thanks for your response. I am using the same exact camera and cable that I used in the office. I just forgot to bring the USB extender we connect for our mouse and cameras.
I am curious if the USB ports on Thinkpad laptop may cause some problem? The cable is as shown in the photos and is a bit over 1m. I will check again when I am back in the office on Monday and update you and share more details about the USB extender I've been using.
Thank you very much for the details and images.
I use a ThinkPad like yours with RealSense cameras extensively myself. It is compatible with all RealSense models, though I find that some specific RealSense camera units may disconnect, reconnect and drop the connection again. Using the single USB port on the side of the computer with the ventilation grille (by the Delete key) can improve USB performance of affected camera units on my particular computer.
I'm gonna close this issue since when I use this usb connector, I don't have the problem
It's great to hear that you found a solution, @monajalal - thanks very much for the update!
@monajalal: Thanks! A USB Hub also fixed my issue. @MartyG-RealSense: I use AMD Ryzen 9, so the processor isn't the problem.
Hi @animesh-singhal Thanks very much for the confirmation that a USB hub worked for you too!
Hi @MartyG-RealSense thanks a lot for all your supports in the issues. I have no problem running this code with my laptop at the office but we use a USB extender over there (which I don't have with me now). When I directly connect the USB cable to either of USB ports on my machine, I get the following error for the code below:
as you see it shows the first frame and then throws the following error:
It also creates the video out.![Screenshot from 2023-07-06 15-05-19](https://github.com/IntelRealSense/librealsense/assets/1892917/c39a70ec-6e74-43d1-a6d2-cdb00c4a0166)
I also have problem with realsense-viewer:![Screenshot from 2023-07-06 15-06-03](https://github.com/IntelRealSense/librealsense/assets/1892917/70c89c0b-98ff-4fa4-a9e3-7fc57745ca38)
I am also getting this messages:
also:
I am using an Intel RealSense D435 made in Thailand (silver).
Please suggest what could be the problem.
From https://github.com/IntelRealSense/librealsense/issues/6628 I assume this is a USB issue but I am not entirely sure what the solution is.
Before opening a new issue, we wanted to provide you with some useful suggestions (Click "Preview" above for a better view):
All users are welcomed to report bugs, ask questions, suggest or request enhancements and generally feel free to open new issue, even if they haven't followed any of the suggestions above :)
Issue Description
<Describe your issue / question / feature request / etc..>