RealSense Can't list camera, D435 for windows 11

[yanite]

---

Required Info
Camera Model	D400
Firmware Version	(Open RealSense Viewer --> Click info)
Operating System & Version	Windows 11
Platform	PC
SDK Version	{ legacy / 2.54.2 }
Language	{C/C#/labview/nodejs/opencv/pcl/python/unity }

driver version 6.1.160.22 Intel 2021/3/22

Issue Description

<Describe your issue / question / feature request / etc..>

RealSense Can't list camera, D435 for windows 11

driver show: Device USB\VID_8086&PID_0B07&MI_00\b&374ad5a0&1&0000 is configured.

Driver name: oem5.inf Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f} Driver Date: 03/22/2021 Driver version: 6.1.160.22 Driver Provider: Intel Driver part: RS400_DEPTH.NTamd64 Driver level: 0xFF0001 Matching device ID: USB\VID_8086&PID_0B07&MI_00 Low-level driver: usbvideo.inf:USB\Class_0e:00FF2005 Device updated: true Parent device: USB\VID_8086&PID_0B07\816513020237

Device USB\VID_8086&PID_0B07&MI_00\b&374ad5a0&1&0000 is having trouble booting.

Driver name: oem5.inf Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f} Service: usbvideo Low-level filter: WdmCompanionFilter High level screening process: Problem: 0x0 Problem status: 0xC00000E5

But it runs very well on my embedded development board, so there should be no problem with the hardware

If more information is needed I can provide it

[MartyG-RealSense]

Hi @yanite Can you check the camera privacy settings in Windows please to ensure that permission for applications to access the camera is set to On. Instructions for doing so can be found at https://github.com/IntelRealSense/librealsense/issues/3381#issuecomment-503424789

[yanite]

嗨，您能否检查Windows中的相机隐私设置，以确保应用程序访问相机的权限设置为开。可以在 #3381 上找到这样做的说明（评论）

Yes, I checked it carefully and it's correct ![Uploading 屏幕截图 2024-04-09 003257.png…]()

[yanite]

Very strange, windows web can display the camera correctly and open it

[MartyG-RealSense]

Does it make a difference if you download and run the Intel.RealSense.Viewer.exe file in 'Assets' file list of the SDK 'Releases' page to launch the 2.54.2 version of the Viewer if you have not used this standalone Viewer already, please?

https://github.com/IntelRealSense/librealsense/releases/tag/v2.54.2

---

I also note that you mention driver version 6.1.160.22 Intel 2021/3/22. This is the RealSense Universal Windows Platform (UWP) driver. This driver is obsolete and does not need to be installed on a Windows computer in order to use RealSense with Windows. Installing it can cause errors when launching some RealSense programs.

https://www.intel.com/content/www/us/en/download/19236/intel-realsense-d400-series-universal-windows-platform-uwp-driver-for-windows-10.html

If you have installed the UWP driver on your Windows computer then there are instructions at the link below for removing it.

https://support.intelrealsense.com/hc/en-us/community/posts/4419989666323/comments/4431239847443

[yanite]

如果您还没有使用过这个独立的查看器，请下载并运行 SDK“版本”页面的“资产”文件列表中的 Intel.RealSense.Viewer.exe 文件以启动 2.54.2 版本的查看器，这有什么不同吗？

https://github.com/IntelRealSense/librealsense/releases/tag/v2.54.2

我还注意到您提到了驱动程序版本 6.1.160.22 Intel 2021/3/22。这是实感通用 Windows 平台 （UWP） 驱动程序。此驱动程序已过时，无需安装在 Windows 计算机上即可在 Windows 中使用实感。安装它可能会在启动某些实感程序时导致错误。

https://www.intel.com/content/www/us/en/download/19236/intel-realsense-d400-series-universal-windows-platform-uwp-driver-for-windows-10.html

如果已在 Windows 计算机上安装了 UWP 驱动程序，则以下链接中有有关删除它的说明。

https://support.intelrealsense.com/hc/en-us/community/posts/4419989666323/comments/4431239847443

Yes, I removed the Intel driver, as standard, including the option to delete the checkout, the Microsoft driver I am currently using, and then downloaded the standalone Intel RealSense View, but he still doesn't show anything, is there any other way?

![Uploading 屏幕截图 2024-04-11 003206.png…]()

[MartyG-RealSense]

Do you know what firmware driver version is installed in your camera, please? If you do not know then you can find it using the tool rs-enumerate-devices in the Windows Command Prompt interface, launching it with the command below.

rs-enumerate-devices -s

[yanite]

您知道您的相机中安装了什么固件驱动程序版本吗？如果您不知道，则可以使用 Windows 命令提示符界面中的 rs-enumerate-devices 工具找到它，并使用以下命令启动它。

rs-枚举设备 -s

I can't access it on Windows, so I can only use it on my other embedded board

firmware version 5.15.1

[MartyG-RealSense]

Thank you. Your firmware version 5.15.1.0 is the correct one for use with SDK 2.54.2.

As the camera works correctly on a Linux computer then the USB cable likely does not have a problem.

When you installed the RealSense SDK on Windows, did you use the Intel.RealSense.SDK-WIN10 installer program (which is on the same file list as Intel.RealSense.Viewer.exe) or did you instead build the SDK from source code on Windows with CMake?

[yanite]

Intel.RealSense.SDK-WIN10

Thank you very much for your reply, I've tried both, and it doesn't work, 1. I downloaded Intel.RealSense.SDK-WIN10 from github and it's not ok, 2. I can't compile the code myself. Is there a way to flash back the old firmware?

[MartyG-RealSense]

You could downgrade the firmware in the RealSense Viewer on your Linux computer.

1. Visit the link below and download a .bin file for the firmware version that you want to downgrade to.

https://dev.intelrealsense.com/docs/firmware-releases

2. Go the the Viewer's More option near the top of its options side-panel and select Update Firmware from its drop-down menu.

3. A file selection window will pop up. Navigate to the location that you downloaded the .bin file to and select the file. The firmware downgrade will begin.

Please bear in mind that RealSense cameras only allow a maximum of 20 downgrades before downgrading is permanently locked and then you can only update to a firmware version newer than the one that is currently installed in the camera.

[yanite]

downgrade fail

13/04 23:50:14,046 INFO [548176843120] (backend-hid.cpp:1175) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0 13/04 23:50:16,049 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video0 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.0/video4linux/video0 13/04 23:50:16,050 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video1 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.0/video4linux/video1 13/04 23:50:16,050 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video2 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.3/video4linux/video2 13/04 23:50:16,067 INFO [548176843120] (backend-hid.cpp:1175) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0 13/04 23:50:18,069 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video0 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.0/video4linux/video0 13/04 23:50:18,070 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video1 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.0/video4linux/video1 13/04 23:50:18,071 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video2 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.3/video4linux/video2 13/04 23:50:18,083 INFO [548176843120] (backend-hid.cpp:1175) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0 13/04 23:50:20,085 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video0 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.0/video4linux/video0 13/04 23:50:20,086 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video1 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.0/video4linux/video1 13/04 23:50:20,086 INFO [548176843120] (backend-v4l2.cpp:657) Enumerating UVC video2 realpath=/sys/devices/platform/ff500000.dwc3/xhci-hcd.0.auto/usb2/2-1/2-1:1.3/video4linux/video2 13/04 23:50:20,114 INFO [548176843120] (backend-hid.cpp:1175) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0 13/04 23:50:21,134 INFO [546861736304] (ds-device-common.cpp:70) entering to update state, device disconnect is expected 13/04 23:50:21,174 ERROR [546861736304] (librealsense-exception.h:52) set_xu(...). xioctl(UVCIOC_CTRL_QUERY) failed Last Error: No such device 13/04 23:50:21,236 WARNING [546861736304] (ds-device-common.cpp:97) set_xu(...). xioctl(UVCIOC_CTRL_QUERY) failed Last Error: No such device 13/04 23:50:21,510 INFO [546861736304] (backend-hid.cpp:1175) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0 13/04 23:50:21,511 INFO [546861736304] (context.cpp:336) Found 3 RealSense devices (mask 0xfe) 13/04 23:50:21,517 INFO [546861736304] (environment.cpp:130) Found 3 unreachable streams, 1089 extrinsics deleted 13/04 23:50:21,519 ERROR [546861736304] (librealsense-exception.h:52) acquire: Cannot open '/dev/video11 Last Error: Device or resource busy 13/04 23:50:21,538 WARNING [546861736304] (rs.cpp:312) null pointer passed for argument "device" fish: Job 1, 'realsense-viewer' terminated by signal SIGSEGV (Address boundary error)

If there's a problem with this thing, where do I send it to fix it? In China

[MartyG-RealSense]

The error Failed to read busnum/devnum is a very rare one that usually occurs when the camera is used with a low power single-board computing device whose USB port cannot provide sufficient power to the camera for it to operate. What computer / computing device are you using Windows on, please?

If the camera still works normally on your Linux computer then that would mean that the camera product is not faulty. For example, there may be an issue with the USB port on your Windows computer that prevents the camera from being detected by RealSense applications.

Intel do not offer a repair service for RealSense cameras. If there is a verifiable fault with the camera then you can enquire to the retailer that you purchased it from regarding the possibility of returning it to them for a replacement if you purchased the camera in the last 12 months.

[MartyG-RealSense]

Hi @yanite Do you require further assistance with this case, please? Thanks!

[yanite]

嗨，您需要进一步协助此案吗？谢谢！

thank you.

Of course, if there was a better way I would try it, except to reinstall the system ^_^. But I can't think of any more ways to do it at the moment, I'm looking at the source code to see if I can find another way

[MartyG-RealSense]

Please do update me when you have news to report from your investigation. Good luck!

[MartyG-RealSense]

Hi @yanite Do you require further assistance with this case, please? Thanks!

[MartyG-RealSense]

Case closed due to no further comments received.

[yanite]

嗨，您需要进一步协助此案吗？谢谢！

windows 11 need start Windows Camera Frame Server ，

[MartyG-RealSense]

Thanks very much for the update!