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IntelRealSense / librealsense

Intel® RealSense™ SDK
https://www.intelrealsense.com/
Apache License 2.0
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Bricked L515 after 2 hours of usage #13044

Closed Sr4l closed 1 week ago

Sr4l commented 1 week ago
Required Info
Camera Model L515
Firmware Version can't open camera
Operating System & Version Linux (Ubuntu 20.04, 22.04), Windows 10, Windows 11
Kernel Version (Linux Only) multiple
Platform PCs
SDK Version 2.50
Language ROS, Realsense.FW.Update, Realsense.Viewer
Segment others

Issue Description

After using the camera successfully for about 2 hours with ROS1 and RViz on Ubuntu 20.04, it stopped working. Since then we have tested it with another Ubuntu 20.04 ROS1 PC, Windows 11, Windows 10 and finally with Ubuntu 22.04 and ROS2. Nothing worked anymore. What does work though is the camera image with VLC as a Video4Linux device.

With Ubuntu 20.04 and ROS1 noetic we used the packages provided by ROS. With Windows we used the precompiled executables for SDK 2.50.

On Windows with RealSenseView no camera can be found, Realsense.FW.Update finds the camera but crashes:

PS C:\Users\sr4l\Downloads\Realsense L515>
PS C:\Users\sr4l\Downloads\Realsense L515> & '.\Intel.RealSense.FW.Update.exe' --version

C:\Users\sr4l\Downloads\Realsense L515\Intel.RealSense.FW.Update.exe  version: 2.50.0

PS C:\Users\sr4l\Downloads\Realsense L515> & '.\Intel.RealSense.FW.Update.exe'

Nothing to do, run again with -h for help

Connected devices:
 17/06 10:19:18,648 ERROR [17616] (l500-device.cpp:136) Failed to set units age
RealSense error calling rs2_create_device(info_list:000001DBED8250E0, index:0):
    hr returned: HResult 0x8007001f: "Ein an das System angeschlossenes Gerät funktioniert nicht."
PS C:\Users\sr4l\Downloads\Realsense L515>

On Linux Ubuntu 20.04 dmesg output after connecting the device:

mrt@mrt-pc131:~$ dmesg 
[  273.750390] usb 2-1: new SuperSpeed USB device number 3 using xhci_hcd
[  273.771280] usb 2-1: New USB device found, idVendor=8086, idProduct=0b64, bcdDevice=10.58
[  273.771300] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  273.771309] usb 2-1: Product: Intel(R) RealSense(TM) 515
[  273.771316] usb 2-1: Manufacturer: Intel(R) RealSense(TM) Camera
[  273.771322] usb 2-1: SerialNumber: FFFFFFFFFFFFFFFF
[  273.776334] usb 2-1: Found UVC 1.50 device Intel(R) RealSense(TM) 515 (8086:0b64)
[  273.777476] uvcvideo 2-1:1.1: Failed to set UVC probe control : -32 (exp. 48).
[  273.779192] uvcvideo 2-1:1.2: Failed to set UVC probe control : -32 (exp. 48).
[  273.780482] uvcvideo 2-1:1.3: Failed to set UVC probe control : -32 (exp. 48).
[  273.780822] input: Intel(R) RealSense(TM) 515: Int as /devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input34
[  273.781418] usb 2-1: Found UVC 1.50 device Intel(R) RealSense(TM) 515 (8086:0b64)
[  273.784319] hid-generic 0003:8086:0B64.0002: hiddev2,hidraw1: USB HID v1.10 Device [Intel(R) RealSense(TM) Camera Intel(R) RealSense(TM) 515] on usb-0000:00:14.0-1/input7
[  273.986117] hid-sensor-hub 0003:8086:0B64.0002: No report with id 0xffffffff found

On Linux Ubuntu 20.04 ROS1 noetic output after roslaunch, see attached file roslaunch_output.txt.

Summery: We bought the camera, tested it, it worked, it stopped working after 2 hours of use on about 3 different days. We DIDN'T try a firmware update or anything like that, we just use the ROS1 Noetic supplied packages for Intel Realsense. We also used 2 different USB-C cables that work with an OAK-D pro for example.

I think the SerialNumber in dmesg is strange, but I do not know the output from the working state. Also, we have not done anything that should change the serial number, if that is even possible.

Any and all help is appreciated.

MartyG-RealSense commented 1 week ago

Hi @Sr4l There are two previous cases of the ffffffffffffffff serial number on L515 at https://github.com/IntelRealSense/librealsense/issues/7302 and https://github.com/IntelRealSense/librealsense/issues/7311

This is a hardware issue and will not be fixable. Please do an RMA return of your camera to the retailer that you purchased it from. Guidance about doing so can be found at the link below.

https://support.intelrealsense.com/hc/en-us/articles/360051623953-How-to-return-a-faulty-Intel-RealSense-Camera

Sr4l commented 1 week ago

I am sad to hear that. Thank you for the info.