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IntelRealSense / librealsense

Intel® RealSense™ SDK
https://www.intelrealsense.com/
Apache License 2.0
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error in Realsence Viewer #13071

Open nohaalaref opened 5 days ago

nohaalaref commented 5 days ago
librealsense 2.55.1 RELEASE
OS Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

Unhandled exception escaping from a worker thread!
Error type: Unknown error (-529697949)!
MartyG-RealSense commented 5 days ago

Hi @nohaalaref Does the error appear when the RealSense Viewer first opens, or does it appear when an option is selected?

This error sometimes occurs when trying to access the RGB camera from the Add Source option, like in https://github.com/IntelRealSense/librealsense/issues/11338

nohaalaref commented 5 days ago

yes exactly this is when I was trying to open the RGB camera (platform camera) from Add Source. However, my main issue is that the Realsense viewer is not reading my camera lidar L515 at all. There is an access to the laptop , tried changing the cable and reinstalled the SDK and viewer more than one time.

MartyG-RealSense commented 5 days ago

Support for L515 has been removed from the RealSense SDK from version 2.55.1 onwards as it is a retired camera model. If you install the 2.54.2 version then the L515 should be detected.

https://github.com/IntelRealSense/librealsense/releases/tag/v2.54.2

nohaalaref commented 5 days ago

I tried the new version but still, it couldn't read it

MartyG-RealSense commented 5 days ago

Platform Camera is usually used for accessing a non-RealSense RGB camera such as the webcam on a laptop. Not all webcam laptops will work with the Platform Camera feature though, unfortunately. Some laptops work with it and others do not.

MartyG-RealSense commented 1 day ago

Hi @nohaalaref Do you require further assistance with this case, please? Thanks!