Can't update firmware on D457 on NVIDIA Jetson Orin

[micah-cobot]

Required Info
Camera Model	D457
Firmware Version	5.15.0.2
Operating System & Version	Jetpack 5.1.1 / R35 (release), REVISION: 3.1
Kernel Version (Linux Only)	Jetpack 5.1.1 / R35 (release), REVISION: 3.1
Platform	NVIDIA Jetson Orin / ANVIL Orin
SDK Version	2.55.1
Language	N/A
Segment	Robot

Issue Description

Cannot update firmware on D457 using rs-fw-update or the RealsenseViewer GUI. Command run:

rs-fw-update -s 234322303524 -f /home/nvidia/Downloads/Signed_Image_UVC_5_16_0_1__3/Signed_Image_UVC_5_16_0_1/Signed_Image_UVC_5_16_0_1.bin

The output is:

Search for device with serial number: 234322303524

Updating device FW: 
[GMSL] Intel RealSense D457 s/n 234322303524, update serial number: 238143110464, firmware version: 5.15.0.2

Update can take up to 2 minutes

Firmware Update failed - wrong path or permissions missing

I have verified that /home/nvidia/Downloads/Signed_Image_UVC_5_16_0_1__3/Signed_Image_UVC_5_16_0_1/Signed_Image_UVC_5_16_0_1.bin is a valid and correct file path to the firmware which I downloaded from the official releases: https://dev.intelrealsense.com/docs/firmware-releases-d400. I have tried using both the command line rs-fw-update tool and the "Update firmware" option in the RealSense Viewer GUI, both of which produce the above output

Hardware Info

I have the camera connected via GMSL to an Anvil Embeded System: https://connecttech.com/product/anvil-embedded-system-with-nvidia-jetson-agx-orin/ running Jetpack 5.1.1; this computer has a board for GMSL, and the D457 is supported as per this table from ConnectTech: https://connecttech.com/supported-cameras/:

The output of cat /etc/nv_tegra_release is :

# R35 (release), REVISION: 3.1, GCID: 32827747, BOARD: t186ref, EABI: aarch64, DATE: Sun Mar 19 15:19:21 UTC 2023

I installed librealsense via Debian package as per this tutorial: https://github.com/IntelRealSense/librealsense/blob/master/doc/installation_jetson.md. The output of dpkg -l | grep librealsense is:

ii  librealsense2:arm64                        2.55.1-0~realsense.3336                          arm64        Intel(R) RealSense(tm) Cross Platform API - runtime
ii  librealsense2-dev:arm64                    2.55.1-0~realsense.3336                          arm64        Intel(R) RealSense(tm) Camera Capture API - development files
ii  librealsense2-gl:arm64                     2.55.1-0~realsense.3336                          arm64        Intel(R) RealSense(tm) - GLSL-enabled extensions
ii  librealsense2-udev-rules:arm64             2.55.1-0~realsense.3336                          arm64        Intel(R) RealSense(tm) Camera Capture API - udev rules
ii  librealsense2-utils:arm64                  2.55.1-0~realsense.3336                          arm64        Intel(R) RealSense(tm) Camera Capture API - utils and demos

[MartyG-RealSense]

Hi @micah-cobot Please try moving your .bin file to the same folder as rs-fw-update so that you do not need to provide a path, just the .bin filename. rs-fw-update should be in the usr/local/bin folder.

rs-fw-update -s 234322303524 -f Signed_Image_UVC_5_16_0_1.bin

[micah-cobot]

Hello @MartyG-RealSense ,

I have tried doing this (my rs-fw-update is located in /usr/bin) and receive the same output:

rs-fw-update -s 234322303524 -f Signed_Image_UVC_5_16_0_1.bin

Search for device with serial number: 234322303524

Updating device FW: 
[GMSL] Intel RealSense D457 s/n 234322303524, update serial number: 238143110464, firmware version: 5.15.0.2

Update can take up to 2 minutes

Firmware Update failed - wrong path or permissions missing

I even tried changing the permissions of the .bin file with chmod 777 Signed_Image_UVC_5_16_0_1.bin, same result, and also tried first going into root mode with sudo su before executing the rs-fw-update command, same result.

[micah-cobot]

Hello @MartyG-RealSense ,

I've tracked down the issue to this line returning an empty string:

dev.get_info(RS2_CAMERA_INFO_DFU_DEVICE_PATH)

which is located here: https://github.com/IntelRealSense/librealsense/blob/master/tools/fw-update/rs-fw-update.cpp#L167

any ideas on what's going wrong / how to fix?

[MartyG-RealSense]

This error message has not been previously reported.

Would it be possible for you to temporarily switch your D457 from GMSL mode to USB mode using the physical mode switch inside the camera's casing, perform a firmware update on a USB cable and then switch the camera back to GMSL mode, please?

Instructions for using the mode switch can be found at the link below.

https://support.intelrealsense.com/hc/en-us/community/posts/14840675121043/comments/14843232242835

[micah-cobot]

@MartyG-RealSense I've switched my camera from GMSL to USB and updated the firmware to 5.16.0.1 and im running SDK version 2.55.1. The firmware update completes successfully, but now IMU data does not stream from the device when connected over GMSL. See below for screenshots from realsense viewer. There are errors about "Data did not come within 5 seconds" and "Out of frame resources"... The motion module does send data with a different camera on an older (5.13.1.53) fw version via GMSL...

[Nir-Az]

Can you please share the MIPI driver version you work with?

[MartyG-RealSense]

Hi @micah-cobot Could you please share your MIPI driver version as requested by @Nir-Az in the comment above, please? Thanks!

[MartyG-RealSense]

Case closed due to no further comments received.