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IntelRealSense / librealsense

Intel® RealSense™ SDK
https://www.intelrealsense.com/
Apache License 2.0
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Segmentation fault after updating firmware #4181

Closed LalitPradhan closed 5 years ago

LalitPradhan commented 5 years ago
Required Info
Camera Model D420
Firmware Version 5.11.4.0
Operating System & Version Ubuntu16
Kernel Version (Linux Only) (4.15.0-50-generic
Platform PC
SDK Version { legacy / 2.22.0 }
Language {C/C#/labview/nodejs/opencv/pcl/python/unity }
Segment {others }

Issue Description

I installed via the process mentioned here: https://github.com/IntelRealSense/librealsense/blob/master/doc/distribution_linux.md.

On running realsense-viewer i kept getting messages to update the firmware to >5.10.

I followed the process mentioned here: https://www.intel.com/content/dam/support/us/en/documents/emerging-technologies/intel-realsense-technology/Linux-RealSense-D400-DFU-Guide.pdf

Here is the output of my firmware update process: $ intel-realsense-dfu -b 002 -d 003 -f -i /home/hansolo/Downloads/IntelD420/dkms/D400_Series_Development_FW_5_11_4/Signed_Image_UVC_5_11_4_0.bin

Device busnum = 2 Device devnum = 3 FW file path = /home/hansolo/Downloads/IntelD420/dkms/D400_Series_Development_FW_5_11_4/Signed_Image_UVC_5_11_4_0.bin FW Version of .bin File = 5.11.4.0 FW version on device = 5.9.2.0 MM FW Version = 255.255.255.255 FW update required... Updating FW... DFU FW version in file = 5.11.4.0 DFU_version = 60 DFU_isLocked = 0 FW_highestVersion = 0.0.0.0 FW_lastVersion = 0.0.0.0

Percentage done: 99 Running post download processes... . Post download processes done.

Done!

When I run realsense-viewer with the camera connected, the application closes with this as the output on the terminal: 10/06 17:43:14,205 WARNING [139687942130304] (synthetic-stream-gl.cpp:79) Initializing rendering, GLSL=1 10/06 17:43:14,205 WARNING [139687942130304] (synthetic-stream-gl.cpp:88) 0 GPU objects initialized 10/06 17:43:14,205 WARNING [139687942130304] (synthetic-stream-gl.cpp:131) Initializing processing, GLSL=1 10/06 17:43:14,287 WARNING [139687942130304] (synthetic-stream-gl.cpp:145) 0 GPU objects initialized Segmentation fault (core dumped)

my dmesg logs, lsusb logs, udev logs all detect the device.

On running $intel-realsense-dfu -p, the output is:

Could not find device in opmode! Device currently updating auxilliary modules, please try again later

Can you please help me regarding this issue. I tried setting the $ export LRS_LOG_LEVEL="" to all possible values but end up getting a 0 byte file.

ev-mp commented 5 years ago

@LalitPradhan hello, you've mentioned that you're using D420 model - What is the output of rs-enumerate-devices -c -o -m ? Also, did you try to run other demos, such as rs-depth , rs-capture and what were the results.

Providing the librealsense logs is required to have a better understanding of your situation. So you can run realsense-viewer, redirect and reconfigure its log to a file with the "settings" button in the upper right. Then connect the device to PC to collect the logs without compiling from sources.

LalitPradhan commented 5 years ago

@ev-mp

$ rs-enumerate-devices Segmentation fault (core dumped)

$ rs-depth Segmentation fault (core dumped)

$ rs-capture Segmentation fault (core dumped)

I changed the settings as mentioned above to log, the log file has no content on seg fault.

Cheer! Lalit

ev-mp commented 5 years ago

@LalitPradhan , can you locally compile and run rs-enumerate-devices, replacing this line

log_to_console(RS2_LOGSEVERITYERROR DEBUG);

It should generate the initial data to analyze.

RealSenseCustomerSupport commented 5 years ago

@LalitPradhan Any update for this issue? Could you please provide the issue log as ev-mp suggested? Looking forward to your reply. Thanks!

RealSenseCustomerSupport commented 5 years ago

@LalitPradhan Could you please update if you still need support on this? Thanks!

RealSenseCustomerSupport commented 5 years ago

@LalitPradhan If no other questions, will close this ticket accordingly. Thanks!