RealSense Viewer can't be opened in Win10

[wanghelin1024]

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Required Info
Camera Model	{ R200 / F200 / SR300 / ZR300 / D400 }
Firmware Version	(Open RealSense Viewer --> Click info)
Operating System & Version	{Win (8.1/10) / Linux (Ubuntu 14/16/17) / MacOS
Kernel Version (Linux Only)	(e.g. 4.14.13)
Platform	PC/Raspberry Pi/ NVIDIA Jetson / etc..
SDK Version	{ legacy / 2.<?>.<?> }
Language	{C/C#/labview/nodejs/opencv/pcl/python/unity }
Segment	{Robot/Smartphone/VR/AR/others }

Issue Description

Hello, After I installed the latest full SDK, I can see the RealSense Viewer icon on my desktop. However, when I double click it , there is nothing happened , the softeware is not run. I tried some other versions of SDK and use my teamates's laptop have a test. They are all the same issue. Looking forward to your feedback, many thanks.

BTW; From my running program, the SDK works fine, it means SDK installed successfully

github path: Intel.RealSense.SDK.exe https://github.com/IntelRealSense/librealsense/releases/tag/v2.27.0

[ev-mp]

@wanghelin1024 hello, The Realsense-viewer uses Windows-predefined user settings to store application-specific settings and logs: " C:\users\\Documents". We have received similar reports by users whose Document's path included either non-utf strings or was a network-mapped path. #4569 Can you check whether this applies in your case?

[wanghelin1024]

@wanghelin1024 hello, The Realsense-viewer uses Windows-predefined user settings to store application-specific settings and logs: " C:\users\Documents". We have received similar reports by users whose Document's path included either non-utf strings or was a network-mapped path. #4569 Can you check whether this applies in your case?

Thanks for your quick support !!! I checked my Document's path (C:\Users\A11190321040347\Documents), I think it should be OK. Maybe it is not the same issue as #4569, do you have some other suggestions? Many thanks.

[gycka]

I had this problem when the RealSense Viewer not opening at all. I found this to be caused by the disabled graphics card, specifically it was for the Intel NUC Hades Canyon.

The NUC was operated headless, but it stops working with enabled graphics card (black screen) until a monitor was attached. Disabled graphics did not allow to view RealSense viewer, enabled graphics did not allow to remotely view the screen. I installed a ghost monitor plug and now everything is working. In any case, your problem might be different, but check if you have a graphics card.

[Dontla]

wo mei you yu dao guo ni zhe yang de qing kuang , ni ke yi chang shi you jian yi guan li yuan shen fen yun xing, ru guo zai bu xing de hua ke yi chang shi guan bi sha du ruan jian, huo zhe guan bi xi tong de fang huo qiang!

[wanghelin1024]

I had this problem when the RealSense Viewer not opening at all. I found this to be caused by the disabled graphics card, specifically it was for the Intel NUC Hades Canyon. The NUC was operated headless, but it stops working with enabled graphics card (black screen) until a monitor was attached. Disabled graphics did not allow to view RealSense viewer, enabled graphics did not allow to remotely view the screen. I installed a ghost monitor plug and now everything is working. In any case, your problem might be different, but check if you have a graphics card.

Thanks a lot for your suggestion~ After I re-installed the driver of graphics card, the RealSense Viewer works fine

[wanghelin1024]

wo mei you yu dao guo ni zhe yang de qing kuang , ni ke yi chang shi you jian yi guan li yuan shen fen yun xing, ru guo zai bu xing de hua ke yi chang shi guan bi sha du ruan jian, huo zhe guan bi xi tong de fang huo qiang!

Thanks for your help~ This issue has been resolved, it is caused by the disabled graphics card.

[wanghelin1024]

Thanks for all your supports, I will close this issue.