RealSenseCustomerSupport
commented
4 years ago Hi @AndreasFfm2312 Thank you for sharing!
Closed AndreasFfm2312 closed 4 years ago
RealSenseCustomerSupport
commented
4 years ago Hi @AndreasFfm2312 Thank you for sharing!
I finally found the solution for the SR 300 and previous Models of the 3D Camera. It costs me 8 Month to figure it out and I am still not sure where is the exact flaw, but it works perfectly now! I have testes these on Windows 8 above on various different systems. You must have a Intel CPU, USB 3.0 connection or COMPATIBLE Hub! Install all the SDK, previous or current works fine, but pay attention to the Firmware! It should NOT be upgraded BEFORE the camera is really working correctly and is properly recognized AFTER a System reboot!!! Windows Face works perfectly every time! Enable delayed automatic start in the Services for 3 Services: Sensor Data Service Sensor Monitoring Services Sensor Service Make sure the Bio-metric Service is enabled! Make sure the camera is properly recognized and categorized in the HW Manager. Virtual Driver, Camera/Imaging, USB. I hope this will help many people now. As I am NOT a HW Developer, I only can guess the camera driver or MS has the trouble with initializing or writing the routine to enable a function to provide the data. The reason is on Intel or MS side. Someone else can dig into it. I am just a troubleshooting specialist and dig till I find a way... ;-)
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