T265 Keeps conneting and disconnecting (keeps booting) and not found Intel Realsense Viewer 2.36

[MarcoAndrade26]

---

Required Info
Camera Model	T265 & D435
Firmware Version	(Open RealSense Viewer --> Click info)
Operating System & Version	Windows 10 & Ubuntu 18.04
Kernel Version (Linux Only)	5.3.0-1030-raspi2
Platform	PC/Raspberry Pi
SDK Version	2.0
Language	C++ }
Segment	Robotics

Issue Description

I downloaded Intel Realsense SDK and when opening Intel Realsense Viewer, I have tried three options:

• Windows 10 (with Intel Core i7, 16 Gb of Ram)
• Ubuntu 18.04 on a Virtual Machine (VM Ware with 8 Gb of RAM)
• Ubuntu 18.04 on Raspberry Pi 4 (4Gb)

Camera D435 is detected and works fine, then disconnect D435 and I tried to connect T265 and this camera keeps booting (connecting and disconnecting). I have already updated USB drivers. Both cameras are being connected on USB 3.0 ports. I purchased a USB 3.0 hub that is powered externally to provide more power. First I connect the Hub to a USB 3.0 port on Windows 10 computer, then T265 camera, it is detected but when opening Realsense Viewer is when error starts. Suddenly it works fine but like 95% of the time the error happens.

I restarted my computer and only connected T265 camera and still there is the error.

Any advice? Thanks!

[RealSenseSupport]

Hi,

Will you be needing further help with this?

If we don’t hear from you in 7 days, this issue will be closed.

Thanks

[MarcoAndrade26]

Hello! @RealSense-Customer-Engineering @RealSenseCustomerSupport Now I am having this issue. #8374