Closed ClaudeWN closed 3 years ago
MartyG-RealSense
commented
3 years ago Hi @ClaudeWN As a starting point in investigating your case, could you unplug the USB cable from the base of the camera (not from the computer end of the cable), turn it around the opposite way and re-insert it into the camera (USB-C cables are two-way insertion at the micro sized end of the cable). Does this make any difference to the camera's performance, please?
ClaudeWN
commented
3 years ago Hi -No it does not make any difference.
Fra: MartyG-RealSense @.> Sendt: 11. august 2021 23:45 Til: IntelRealSense/librealsense @.> Cc: Claude Winther Nielsen @.>; Mention @.> Emne: Re: [IntelRealSense/librealsense] Problem Lidar L515 No Frames Recieved (#9615)
Hi @ClaudeWNhttps://github.com/ClaudeWN As a starting point in investigating your case, could you unplug the USB cable from the base of the camera (not from the computer end of the cable), turn it around the opposite way and re-insert it into the camera (USB-C cables are two-way insertion at the micro sized end of the cable). Does this make any difference to the camera's performance, please?
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/IntelRealSense/librealsense/issues/9615#issuecomment-897175456, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVFQOWKHSJWZN3JUCD534I3T4LVPNANCNFSM5B7RJWEQ. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email.
MartyG-RealSense
commented
3 years ago Thank you for testing the connector orientation.
If you are able to access the camera in the RealSense Viewer program and experience the No Frames Received message, which stream types (Depth, RGB, Motion Module or all of them) is the message appearing on?
Could you also paste the text of the Viewer's log window into a comment on this discussion, please. The log can be displayed by left-clicking on a small upward arrow in the bottom corner of the Viewer window.
ClaudeWN
commented
3 years ago Hi It is in the depth sensor and RGB stream I got the No Frames Received message The motion stream seems to work
I will try to copy into toe log window Fra: MartyG-RealSense @.> Sendt: 12. august 2021 08:01 Til: IntelRealSense/librealsense @.> Cc: Claude Winther Nielsen @.>; Mention @.> Emne: Re: [IntelRealSense/librealsense] Problem Lidar L515 No Frames Recieved (#9615)
Thank you for testing the connector orientation.
If you are able to access the camera in the RealSense Viewer program and experience the No Frames Received message, which stream types (Depth, RGB, Motion Module or all of them) is the message appearing on?
Could you also paste the text of the Viewer's log window into a comment on this discussion, please. The log can be displayed by left-clicking on a small upward arrow in the bottom corner of the Viewer window.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/IntelRealSense/librealsense/issues/9615#issuecomment-897370923, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVFQOWPSUXLBCCE5DRDLGATT4NPRJANCNFSM5B7RJWEQ. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email.
ClaudeWN
commented
3 years ago 07:43:06 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:06 [Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\global_timestamp_reader.cpp:239 - Error during time_diff_keeper polling: hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:06 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:06 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:06 [Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\error-handling.cpp:78 - Error during polling error handler: hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:07 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:07 [Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\global_timestamp_reader.cpp:239 - Error during time_diff_keeper polling: hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:07 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:07 [Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\error-handling.cpp:78 - Error during polling error handler: hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:08 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:08 [Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\global_timestamp_reader.cpp:239 - Error during time_diff_keeper polling: hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:08 [Error] c:\jenkins_sys_rsbuild\workspace\lrs_windows_compile_pipeline\src\core../types.h:310 - hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke" 07:43:08 [Error] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\error-handling.cpp:78 - Error during polling error handler: hr returned: HResult 0x80004002: "En sådan grænseflade understøttes ikke"
Fra: MartyG-RealSense @.> Sendt: 12. august 2021 08:01 Til: IntelRealSense/librealsense @.> Cc: Claude Winther Nielsen @.>; Mention @.> Emne: Re: [IntelRealSense/librealsense] Problem Lidar L515 No Frames Recieved (#9615)
Thank you for testing the connector orientation.
If you are able to access the camera in the RealSense Viewer program and experience the No Frames Received message, which stream types (Depth, RGB, Motion Module or all of them) is the message appearing on?
Could you also paste the text of the Viewer's log window into a comment on this discussion, please. The log can be displayed by left-clicking on a small upward arrow in the bottom corner of the Viewer window.
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/IntelRealSense/librealsense/issues/9615#issuecomment-897370923, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVFQOWPSUXLBCCE5DRDLGATT4NPRJANCNFSM5B7RJWEQ. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email.
MartyG-RealSense
commented
3 years ago Thanks very much for the log. There is a past case of this particular set of errors occurring with the L515 camera model in https://github.com/IntelRealSense/librealsense/issues/7736
With the RealSense user in that case, the camera worked on their personal Windows PC and on an Android tablet. Are both of the PCs that you tried the camera with at a workplace, please?
ClaudeWN
commented
3 years ago Yes – it is both work place computers
Fra: MartyG-RealSense @.> Sendt: 12. august 2021 09:24 Til: IntelRealSense/librealsense @.> Cc: Claude Winther Nielsen @.>; Mention @.> Emne: Re: [IntelRealSense/librealsense] Problem Lidar L515 No Frames Recieved (#9615)
Thanks very much for the log. There is a past case of this particular set of errors occurring with the L515 camera model in #7736https://github.com/IntelRealSense/librealsense/issues/7736
With the RealSense user in that case, the camera worked on their personal Windows PC and on an Android tablet. Are both of the PCs that you tried the camera with at a workplace, please?
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/IntelRealSense/librealsense/issues/9615#issuecomment-897410222, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVFQOWK5J2SCGO2J2BP4OQTT4NZKJANCNFSM5B7RJWEQ. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email.
MartyG-RealSense
commented
3 years ago Are you able to take the camera out of the workplace to test it on a personal computer at home if you have access to one?
If you must keep the camera in the workplace, could you try resetting the camera in the RealSense Viewer to see if it makes a positive difference. This can be done by going to the More option near the top of the Viewer's options side-panel and selecting the Hardware Reset option from its drop-down menu.
Also, could you use the Info option that is on the same row as the More option to check which Firmware Version is currently installed in your camera?
ClaudeWN
commented
3 years ago Hi
I did bring the camara home and Connect it to one of my kids personal computer and now it works so it must be the reason
As we are Working with the cameras for robot vision it will be best if we can use them in professional setup.
Do you have any suggestions to get around it? It does not help to reset the firmware
Sendt fra min iPhone
Den 12. aug. 2021 kl. 10.12 skrev MartyG-RealSense @.***>:
Are you able to take the camera out of the workplace to test it on a personal computer at home if you have access to one?
If you must keep the camera in the workplace, could you try resetting the camera in the RealSense Viewer to see if it makes a positive difference. This can be done by going to the More option near the top of the Viewer's options side-panel and selecting the Reset Hardware option from its drop-down menu.
Also, could you use the Info option that is on the same row as the More option to check which Firmware Version is currently installed in your camera?
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/IntelRealSense/librealsense/issues/9615#issuecomment-897437373, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVFQOWOYZWFZIP26TERIYLLT4N657ANCNFSM5B7RJWEQ. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email.
MartyG-RealSense
commented
3 years ago Excellent to hear that the camera worked on a home personal PC!
So the camera is used on a USB 3.2 port on the workplace computers, as confirmed in your original message.
ClaudeWN
commented
3 years ago It should be USB 3 but i will try Update the firmware from the home pc
Sendt fra min iPhone
Den 12. aug. 2021 kl. 22.35 skrev MartyG-RealSense @.***>:
Excellent to hear that the camera worked on a home personal PC!
On the workplace PCs, is the camera being plugged into a USB 3 port or slower USB 2? The firmware that is installed on the L515 camera when new is only compatible with USB 3. The L515 can now be used with USB 2 ports but the firmware has to be updated with the camera on a USB 3 connection first.
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MartyG-RealSense
commented
3 years ago I edited my message after the comment about USB 2 to acknowledge that your opening message states that the workplace PCs are USB 3.2. It would not rule out the possibility that the camera was being mis-detected as being on a USB 2 connection on those PCs though, which would be a problem for the original camera firmware.
Your home PC is likely using Windows 10 Home, so something in Windows Pro on the workplace PCs might be affecting the camera.
MartyG-RealSense
commented
3 years ago I had a recollection of a previous problem with L515 on Windows 10. A RealSense team member recommended checking whether a Windows 10 group policy could be preventing the camera from working correctly.
https://github.com/IntelRealSense/librealsense/issues/7952#issuecomment-757500368
MartyG-RealSense
commented
3 years ago Hi @ClaudeWN Do you require further assistance with this case, please? Thanks!
ClaudeWN
commented
3 years ago We are right now running it on a private PC – I will check with IT organization if we have any administrative limitations. If this is not the problem – I will maybe come back
Thank you Fra: MartyG-RealSense @.> Sendt: 18. august 2021 09:19 Til: IntelRealSense/librealsense @.> Cc: Claude Winther Nielsen @.>; Mention @.> Emne: Re: [IntelRealSense/librealsense] Problem Lidar L515 No Frames Recieved (#9615)
Hi @ClaudeWNhttps://github.com/ClaudeWN Do you require further assistance with this case, please? Thanks!
— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/IntelRealSense/librealsense/issues/9615#issuecomment-900880743, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AVFQOWJ4I4ZV6HPBOTWZWRDT5NNGJANCNFSM5B7RJWEQ. Triage notifications on the go with GitHub Mobile for iOShttps://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Androidhttps://play.google.com/store/apps/details?id=com.github.android&utm_campaign=notification-email.
MartyG-RealSense
commented
3 years ago Thanks very much @ClaudeWN for the update - please do feel free to return if a group policy is not the cause of your problem.
MartyG-RealSense
commented
3 years ago Hi @ClaudeWN Do you require further assistance with this case, please? Thanks!
MartyG-RealSense
commented
3 years ago Case closed due to no further comments received.
Please provide a description of the problem
When I am connecting Lidar L515 i see no picture but get the message "No Frames recieved".
I am using windows 10 pro - I have tried on two different computers with same problem. I am using USB 3.2 port and the original USB wire following with the product.
I have tried to change varios settings - but it does not solve the problem. the software is allowed to use the camera.