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Intelehealth / intelehealth-fhw-mobileapp

Intelehealth's FHWs Mobile App
http://intelehealth.org
Mozilla Public License 2.0
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Patients confuse teleconsultation experience with treatment efficacy #609

Open vibhabhirud opened 5 years ago

vibhabhirud commented 5 years ago

On the patient satisfaction survey screen, the language of the question should change to "How was your experience with the teleconsultation?"

nehav39 commented 5 years ago

@vibha- I disagree, we aren't collecting their feedback about just the experience with the consultation. Its important to take their feedback about their percieved treatment efficiency. Let's not lower the bar for how we measure patient satisfaction. Let us not propose solutions. We need to come up with a better way to measure patient satisfaction that incorporates their satisfaction with the service as a whole. What's the point of having a nice dialogue with a health worker and leaving with a piece of paper if they are not getting better.

vibhabhirud commented 5 years ago

@nehagoel2 I agree with you. We should definitely measure patient satisfaction with the service as a whole. However, treatment efficacy can only be measured on completion of the management plan. In the current workflow, the satisfaction screen pop-ups after ending visit and patients may not have feedback then. As a result, the data currently captured

  1. cannot be used as a proxy for patient experience as a whole
  2. is randomly filled in Sanyogikas (if the prescription not given IRT- field observation)
  3. is not specific and cannot be used to answer one question Until we deliberate and figure a right solution, can this be a stop-gap measure? so that we can at least have the data on patient experience with teleconsultation

PS: We're also moving this screen before end visit.