Closed hamzagad closed 3 months ago
adding Hold/Unhold switch button to the agent console The button is disabled while idle and not in a call, but active on a call Pressing the Hold button should put the caller on hold and queue member pause agent, and change the name to Unhold
adding Hold/Unhold switch button to the agent console The button is disabled while idle and not in a call, but active on a call Pressing the Hold button should put the caller on hold and queue member pause agent, and change the name to Unhold