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J2Store4 / j2store4

J2Store 4 - Open Source eCommerce extension for Joomla
https://www.j2store.org
GNU General Public License v3.0
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Where is the J2Store EmailBasket repository? #90

Open krishunt opened 3 months ago

krishunt commented 3 months ago

J2Store support said they fixed a bug in the EmailBasket app plugin and gave me this link to download it, but the link takes me to a 404 page. https://github.com/j2store/app_emailbasket/pull/9

It has been many days, and they have not responded to my request for a new link. Can anyone help?

mgopin3 commented 3 months ago

@krishunt Apologies for the inconvenience caused by the broken URL link. We've recently transitioned the Email-basket repository to a private repository, which may be why you encountered the 404 page. Not to worry though, as we've already addressed the issue individually on your site since you raised the ticket [Ticket link]. Please check your Email-basket functionality on your site now. Additionally, we are working on fixing this issue globally and will release a new version on J2Store 4 as soon as possible. Thank you for your patience.

mgopin3 commented 3 months ago

@krishunt We believe the reported issue has been addressed. Could you please confirm that the problem is resolved on your end? If everything looks good, we'll go ahead and close this issue.

If you have any further questions or if there's anything else you'd like assistance with, please don't hesitate to let us know. We appreciate your feedback!

krishunt commented 3 months ago

No, it is not resolved. I'm not sure why you think it would be. Here is a video of the Send button not working: https://youtu.be/-oviky_25TY

From: Gopi @.> Reply-To: J2Store4/j2store4 @.> Date: Friday, March 22, 2024 at 6:59 AM To: J2Store4/j2store4 @.> Cc: Kris Hunt @.>, Mention @.***> Subject: Re: [J2Store4/j2store4] Where is the J2Store EmailBasket repository? (Issue #90)

@krishunt We believe the reported issue has been addressed. Could you please confirm that the problem is resolved on your end? If everything looks good, we'll go ahead and close this issue.

If you have any further questions or if there's anything else you'd like assistance with, please don't hesitate to let us know. We appreciate your feedback!

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

mgopin3 commented 3 months ago

@krishunt We have successfully resolved the issue on your site using the provided admin and FTP details. The necessary code changes have been implemented to ensure that emails are sent without any issues. Kindly verify the functionality on your site, and if you encounter any further issues, please do not hesitate to inform us. For your convenience, you can refer to this instructional video: [video].

krishunt commented 3 months ago

Thank you very much. May I know how you fixed it, so I can fix it if I need to reinstall J2Store?

Kris

From: Gopi @.> Reply-To: J2Store4/j2store4 @.> Date: Monday, March 25, 2024 at 6:16 AM To: J2Store4/j2store4 @.> Cc: Kris Hunt @.>, Mention @.***> Subject: Re: [J2Store4/j2store4] Where is the J2Store EmailBasket repository? (Issue #90)

We have successfully resolved the issue on your site using the provided admin and FTP details. Now, the code changes will take effect on your site, and emails will be sent without any further issues. For your reference, please review this instructional video: [video].

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

mgopin3 commented 3 months ago

@krishunt I kindly suggest reviewing our previous correspondence regarding this ticket [Ticket link], where we have documented the code changes implemented on your site. Your attention to this matter is greatly appreciated. Thank you for your understanding.

krishunt commented 3 months ago

You are mistaken; you documented the code changes to mail_custom_modal.php, but I am no longer using the custom modal since I got the Bootstrap issue worked out. I see now that you have updated the mail.php file on 3/22/24 and you did not tell me about that.

From: Gopi @.> Reply-To: J2Store4/j2store4 @.> Date: Monday, March 25, 2024 at 8:20 AM To: J2Store4/j2store4 @.> Cc: Kris Hunt @.>, Mention @.***> Subject: Re: [J2Store4/j2store4] Where is the J2Store EmailBasket repository? (Issue #90)

@krishunt I kindly suggest reviewing our previous correspondence regarding this ticket [Ticket link], where we have documented the code changes implemented on your site. Your attention to this matter is greatly appreciated. Thank you for your understanding.

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

mgopin3 commented 3 months ago

@krishunt We would like to inform you that we have addressed the issue comprehensively across both your custom modal and Bootstrap modal. Merely fixing the issue in a single modal file wouldn't constitute a thorough resolution for your website. If we were to overlook the fix in one model, it might lead to the persistence of the issue, especially if you decide to switch back to the custom modal from the Bootstrap model. Therefore, we have ensured that the fix is implemented across both models to maintain consistency and prevent any potential recurrence. We appreciate your understanding in this matter.

mgopin3 commented 3 months ago

@krishunt We believe the reported issue has been addressed. Could you please confirm that the problem is resolved on your end? If everything looks good, we'll go ahead and close this issue.

If you have any further questions or if there's anything else you'd like assistance with, please don't hesitate to let us know. We appreciate your feedback!

krishunt commented 3 months ago

While the button now works, emails are not being sent. The message appears that says the email is sent, but the email is not actually sent. In fact, if you go to the J2Store configuration page and click the Test Email button, you get the same result. Clicking the Test Email button shows a message that the email was successfully sent, but the email never arrives. I have tried it with multiple email addresses. Because this is on the back end of Joomla, is it not a template issue. You can log in to my account and test the email button with your own email address to verify that the email never arrives.

From: Gopi @.> Reply-To: J2Store4/j2store4 @.> Date: Wednesday, March 27, 2024 at 11:58 PM To: J2Store4/j2store4 @.> Cc: Kris Hunt @.>, Mention @.***> Subject: Re: [J2Store4/j2store4] Where is the J2Store EmailBasket repository? (Issue #90)

@krishunt We believe the reported issue has been addressed. Could you please confirm that the problem is resolved on your end? If everything looks good, we'll go ahead and close this issue.

If you have any further questions or if there's anything else you'd like assistance with, please don't hesitate to let us know. We appreciate your feedback!

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: @.***>

mgopin3 commented 3 months ago

@krishunt This issue may arise if you are using the same email address for both the 'From' email and the Admin email. It's essential to ensure that the Store administrator email is different from the From email set in the global configuration. Many email servers and clients are likely to flag an email as spam if both the 'From' email and the admin email are identical. Using two distinct email addresses resolves this problem.

For example, if your From email address is myemail1@gmail.com , then your Admin email could be someothermail@gmail.com . If you are still encountering the same issue, please provide a superuser account details so that we can access all the restricted files on your site.

krishunt commented 3 months ago

The Global Configuration address and the Store Administrator address are already different. I can send a Test Email successfully from Global Configuration, but not from the J2Store/Configuration/Store page.

system-test-email j2store-test-email

I have tried multiple different email addresses on the J2Store/Configuration/Store page, and none of them receive the test email.

I would greatly appreciate it if you could log in with superuser credentials and check it out, but I don't want to post such credentials publicly.

mgopin3 commented 3 months ago

@krishunt We have checked and confirmed that the test email functionality for our J2Store store configuration is working without any issues. For your reference, please view this video: [Video]. Therefore, we suggest that you check the global configuration of the mail server on your site.

krishunt commented 3 months ago

I can send a Test Email successfully from Global Configuration, but not from the J2Store/Configuration/Store page. Let me know how I can send superuser credentials to you privately so you can see that it is not working for me.

mgopin3 commented 3 months ago

@krishunt You can share your Superuser credentials through this ticket [Ticket link]. This will enable us to review the restricted global configuration settings on your site.