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JBFC / Ticketing

Documentation and issue tracking for the Jacob Burns Film Center's ticketing system.
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Members associated with more than one account number #15

Open srosen980 opened 10 years ago

srosen980 commented 10 years ago

When a customer is associated with more than one membership, the POS will not let you sell member price tickets to them. It comes up with an error message saying that the customer is associated with more than one membership and does not allow you to choose either of the memberships to use. We have had to use the Temp member button to sell member priced tickets to these members.

skelly-jbfc commented 10 years ago

Can you start recording members that this happens to? We can remove their second account so this doesn't continue the next time for that customer.

For reference, this is Issue #SUP11437 in Athena.

skelly-jbfc commented 10 years ago

Hey Sara,

Can you provide some more information on what happened here? Specifically- Do you receive an error message when this happens? If so, what is the error? Do you have example customers this happened to? Firstname, lastname, member ID#? What tickets were they trying to purchase? Regular member tickets, or for a special event? If it was a special event, which one?

srosen980 commented 10 years ago

I am going to go through my e-mails. I know this happened a while ago and I had sent an e-mail but it happened about 2 weeks ago again. For that occurrence it was so busy, I was unable to take the info down. This situation does not happen often. It was just something that I have experienced twice and another manager has come across as well. I will try to find some specifics and I have asked all the other managers to take down any info if it happens again. The only thing I know for sure is that we do get an error message saying that the member is associated with more than one membership. I don’t know what the rest of the message said but only that the POS does not allow you to complete the transaction.

~Sara

From: Sam Kelly [mailto:notifications@github.com] Sent: Wednesday, July 30, 2014 1:51 PM To: JBFC/Ticketing Cc: Sara Rosen Subject: Re: [Ticketing] Members associated with more than one account number (#15)

Hey Sara,

Can you provide some more information on what happened here? Specifically- Do you receive an error message when this happens? If so, what is the error? Do you have example customers this happened to? Firstname, lastname, member ID#? What tickets were they trying to purchase? Regular member tickets, or for a special event? If it was a special event, which one?

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srosen980 commented 10 years ago

Ok, this happened again today and I was able to get specifics: Stanley & Dorothee Greenberg came in to buy tickets and did not have their membership card. The said they had recently upgraded to Film Buff. When you search their name in the POS it comes up with the error message: "This customer is associated with more than one account code. Please specify the desired membership to proceed." It only has an "ok" button and after hitting this it clears out any information. You can not select the desired membership because you can not search their name without the error message coming up. This happened on POS#1 on 8/16/14 @ 1:50 and 1:55PM. I was able to locate them in phone room and get their correct membership #. This allowed them to purchase tickets under their name at the POS by punching in the actual #6301600492.