Step by step instructions for what to do when tickets are duplicated. E.g.
[x] Clean email to the thread with the tag included in there, and recommended email text
As a reminder, please try to make sure you include this phrase somewhere in subsequent emails in this thread: {AskJGI-158}. This helps us to track how the AskJGI service is used and will suppress repeated automatic responses.
[x] Recommendations for removing duplicate tickets (including manual merging, etc)
Step by step instructions for what to do when tickets are duplicated. E.g.
As a reminder, please try to make sure you include this phrase somewhere in subsequent emails in this thread: {AskJGI-158}. This helps us to track how the AskJGI service is used and will suppress repeated automatic responses.