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JMAConsulting / biz.jmaconsulting.mte

Mandrill Emails Extension for CiviCRM
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What should happen to a contact record when an email bounces? #27

Closed bhahumanists closed 10 years ago

bhahumanists commented 10 years ago

Quick question: what's meant to happen to a person's record when an email hard / soft bounces?

I can see that the webhook is creating entries in the mailing_event_bounce table. But that seems to be it. Should Civi also be setting 'On Hold' on their record at this point? Appreciate this isn't to do with your code - just checking what's meant to be happening :-)

Cheers,

Andrew

JoeMurray commented 10 years ago

I believe that there are different rules for different types of bounces that determine how many are required before an email is put on hold. Hard bounces generally go on hold immediately, and I think various types of soft bounces require around 3 - 5 bounces before email is put on hold. This is a highly technical area. Mandrill's soft bounce types were different than the core types. Pradeep, could you provide more details here?