JMAConsulting / biz.jmaconsulting.mte

Mandrill Emails Extension for CiviCRM
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Unable to send test message #53

Closed jdorner4 closed 10 years ago

jdorner4 commented 10 years ago

I am trying to configure my first Drupal and CiviCRM site.

I followed the instructions in the README.md file down to the "Save and Send Test Email" with no problems.

When I "Save and Send Test Email", I get the following error popup: Mail Not Sent Sending test email. From:[the email address for the mandrill account] TO: [my email address] Oops. Your SMTP settings are incorrect. Not test mail has been sent. ... Failed to connect to smtp.mandrillapp.com:587 [SMTP: Failed to connect socket: Connection timed out (code -1, response: )]

The following message appears at the top of the page:

I have the Drupal Mail System Settings set to use MandrillMailSystem (via the Mandrill module - https://www.drupal.org/project/mandrill) and am able to successfully send mail from Drupal's Configuration -> Web Services -> Mandrill -> Send test email

Any pointers on where I should look for the solution would be greatly appreciated. TIA! John

JoeMurray commented 10 years ago

Sorry for the slow response, John.

The bad news is now that I am looking at this I see it is not related to our extension.

The sending is being done by CiviCRM core, and the errors are also from packages included in CiviCRM core. Are you running the latest version of CiviCRM? If not, try upgrading. If you are running 4.5 or a recent version of 4.4, please post this as an issue on https://issues.civicrm.org/jira/secure/Dashboard.jspa.

If you get past this problem and have other issues with this extension, please post another issue back on this queue.

Best wishes.