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JRCSTU / CO2MPAS-TA

EU's Type-Approving vehicle simulator predicting NEDC CO2 emissions from WLTP
https://co2mpas.readthedocs.io/
European Union Public License 1.1
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Cannot launch CO2MPAS GUI due missing ms crt runtime #5

Open xcastano opened 7 years ago

xcastano commented 7 years ago

When clicking on the CO2MPAS icin from start menu, I get the following error message in an error-boxand nothing happens:

The program can't start because ap-ms-win-crt-runtime-L1-1-0.dll is missing from your computer...

sin titulo

Or in an English PC I get this error-msg:

image

gfon commented 7 years ago

Explanation

A Windows DLL is missing from you PC, required for running Python-3.5.x (the programming language of CO2MPAS).

Solution

Since August 2016, this DLL is distributed with regular Windows Updates, as kb/2999226.
In case your PC has not received this update, you may find it packaged inside this ALLINONE position:

co2mpas_ALLINONE-64bit-v1.5.0rc0\Apps\vc_redist.x64.exe

Note: you will need administration rights to install it.

Alternatively, you may download it again from Microsoft, or direct your IT department to this URL: https://support.microsoft.com/en-us/kb/2999226

VictorValverde commented 7 years ago

We have faced this problem on a Windows 7 machine. If you are running a Winsows 7 machine, do you have the Service Pack1 installed? In that case, try to update your Windows with the following https://support.microsoft.com/en-us/kb/2999226 (look for the file for the appropiate version of Windows you are running, presumably x64 W7) Otherwise, please provide us the version of the Windows you are running.

xcastano commented 7 years ago

I followed your indications and downloaded the file. After installing the windows file, co2mpas works!! Thank you very much for your help

gfon commented 7 years ago

You are welcome!