Here is a bit about the complaints and how they will be handled
SLA – Complaints
In our service level agreement we have a method to deal with complaints. We aim to respond to any complaints within three working days to let the customer know that we have received their complaint and then what is going to happen. We will decide in those three days what the best course of action will be to correct the complaint. If it a minor complaint we will write back letting them know that we are sorry and try to fix any issues. If it is a major complaint or a commonly occurring one we will try to get into contact through other channels (phone) with the person or company who put in the complaint. We will work to fix the mistake in a timely manner to prevent any delays to the affected party. Complaints are beneficial to us to let us know what we can improve however we do want to ensure that we don’t get a consistently high amount of complaints since that will mean we will have to review our processes.
Here is a bit about the complaints and how they will be handled
SLA – Complaints In our service level agreement we have a method to deal with complaints. We aim to respond to any complaints within three working days to let the customer know that we have received their complaint and then what is going to happen. We will decide in those three days what the best course of action will be to correct the complaint. If it a minor complaint we will write back letting them know that we are sorry and try to fix any issues. If it is a major complaint or a commonly occurring one we will try to get into contact through other channels (phone) with the person or company who put in the complaint. We will work to fix the mistake in a timely manner to prevent any delays to the affected party. Complaints are beneficial to us to let us know what we can improve however we do want to ensure that we don’t get a consistently high amount of complaints since that will mean we will have to review our processes.