search

JackHack96 / dell-xps-9570-ubuntu-respin

Collection of scripts and tweaks to adapt Ubuntu running smooth on Dell XPS 15 9570.
996 stars 113 forks source link

Desktop randomly freezes when using nvidia card #45

Closed vikrambombhi closed 6 years ago

vikrambombhi commented 6 years ago

The issue

My laptop randomly freezes when I am using the Nvidia card. I think only my display gets frozen and my keyboard and mouse are still inputting because I can still control my keyboard backlight when this happens.

Steps to reproduce

I am switching to the Nvidia card via sudo prime-select nvidia followed by rebooting my laptop. After rebooting my laptop will randomly freeze, sometimes after hours sometimes after minutes. It should be noted I have experienced this issue while gaming and also while web browsing (although I believe its more common while gaming).

What iv tried

I have tried switching my Nvidia driver to version 390, 396, and 410 and all have the same issue.

Possible fix

I have read that this is a common issue and might be related to the kernel version I am currently using (4.15.0-38-generic) so if anyone is not experiencing this issue and is using a different version let me know and I can try switching to it.

JackHack96 commented 6 years ago

I'm going to upgrade my nVidia driver version today and I'll use it (though I don't game, but I heavily use the browser). BTW I'm using Linux 4.19

vikrambombhi commented 6 years ago

to be clear this issue persisted even with Nvidia driver version 396. I will try upgrading my kernel to 4.19 today and report back.

vikrambombhi commented 6 years ago

@JackHack96 can you tell me the exact kernel version you are running? you can get it with uname -sr

JackHack96 commented 6 years ago

I'm running Linux 4.19.0

I still haven't tried the new driver on the XPS, but I've tried using it on my desktop PC (which runs kernel 4.18.0-11-generic) and I got random freezes using Firefox, so I've downgraded to 396, which works ok

vikrambombhi commented 6 years ago

I have upgraded my kernel to 4.19.0 and I am still experiencing the issue with both Nvidia drivers 396 and 410. I will report back any fixes if I find any.

vikrambombhi commented 6 years ago

I just gave up and decided to go with a fresh install of Ubuntu. For others that are experiencing this issue I was able to track it down to the GPU falling off the bus(whatever that means). The exact error was found by reading though the contents of journalctl where I found the error NVRM: Xid (PCI:0000:01:00): 79, GPU has fallen off the bus..

My setup was a fresh install of ubuntu 18.04 and then running the xps-tweaks script manually after install. I am now using the respined iso @JackHack96 created and everything seems to be working fine. I will close this issue for now and reopen if the problem reappears.