Trouble installing Ubuntu

[a3020]

Hi, thanks for maintaining this repository!

I have trouble installing Ubuntu. The issue is that during the "Install system" step (the one after copying the files), the process just hangs.The cursor also stops moving. The fans are on, so I guess something is done, but I'm not sure what.

Steps I performed on an XPS 15 9570 i9:

• Flash ISO with balenaEtcher on a pen drive.
• Try to install Ubuntu on an HDD where Win10 is also active, but on a separate formatted EXT4 partition.
• Do not connect with WiFi (although this doesn't seem to make a difference).
• Do not install 3rd party drivers.

Am I missing something?

Thanks in advance for your reply!

[JackHack96]

Have you checked on the BIOS that the AHCI option is enabled (and not RAID)? Also, check if secure boot is disabled, it only causes troubles

[a3020]

Yes, AHCI is enabled and secure boot is disabled.

I just flashed a pendrive with a patched ISO via your build tool, but I'm experiencing the same problems. Basically the laptop just hangs during set up / configuration or during the installation of Ubuntu.

[JackHack96]

Does the official ISO have the same problem?

[a3020]

I used the ISO from ubuntu.com (18.04.2) and then ran the build.sh script. That ISO gives the same problems.

The boot menu gives the following options:

LEGACY EXTERNAL DEVICE BOOT: USB Storage Device

UEFI BOOT: Windows Boot Manager USB (this starts a Dell SupportAssist program to detect hardware problems) UEFI: 8.07 UEFI: 8.07 Partition 2

OTHER OPTIONS: BIOS setup BIOS Flash Update Diagnostics Change Boot Mode Settings

I used 'USB Storage Device'.

[a3020]

OK, I think I found the problem. In my BIOS the option 'Enable Legacy Option ROMs' was enabled. That's why that first option was shown. However, I should use the UEFI: 8.07 option instead. It's currently running the installation and so far it looks good 👍

@JackHack96 thanks for your help on the way ;)