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JamesCJ60 / Universal-x86-Tuning-Utility

Unlock the full potential of your Intel/AMD based device.
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[BUG] Random system freeze and consequent crash with both 6800HS and 7840HS #130

Open Lindstroem4 opened 11 months ago

Lindstroem4 commented 11 months ago

Describe the bug Random system freeze and consequent crash with both 6800HS and 7840HS

To Reproduce Steps to reproduce the behaviour: Limit all TDP-settings to 30W (Autoreapply every 3s) Use computer for 1-6 hours System freezes. No such occurrences when not using the UXTU-settings.

Expected behaviour No freezes/crashes :)

Screenshots N/A

Desktop (please complete the following information): Windows 11 23H2 Yoga Pro 7 7840HS Yoga Slim 7 Pro X 6800HS

Additional context Unsure if this is a known error, welcome any input and if it’s possible to alleviate the issue as I love the application and being able to set a fixed TDP-setting.

igornovitzky commented 11 months ago

This reflects my experience on Lenovo z13 6850u

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From: Lindstroem4 @.> Sent: Saturday, September 23, 2023 9:54:49 AM To: JamesCJ60/Universal-x86-Tuning-Utility @.> Cc: Subscribed @.***> Subject: [JamesCJ60/Universal-x86-Tuning-Utility] [BUG] (Issue #130)

Describe the bug Random system freeze and consequent crash with both 6800HS and 7840HS

To Reproduce Steps to reproduce the behaviour: Limit all TDP-settings to 30W (Autoreapply every 3s) Use computer for 1-6 hours System freezes. No such occurrences when not using the UXTU-settings.

Expected behaviour No freezes/crashes :)

Screenshots N/A

Desktop (please complete the following information): Windows 11 23H2 Yoga Pro 7 7840HS Yoga Slim 7 Pro X 6800HS

Additional context Unsure if this is a known error, welcome any input and if it’s possible to alleviate the issue as I love the application and being able to set a fixed TDP-setting.

— Reply to this email directly, view it on GitHubhttps://github.com/JamesCJ60/Universal-x86-Tuning-Utility/issues/130, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AY5SDV2QHPCVMF2B35QWYJDX33S2TANCNFSM6AAAAAA5EG4OTU. You are receiving this because you are subscribed to this thread.Message ID: @.***>

filius-martis commented 10 months ago

Thinkpad P16s with 6850u and I see random system freezes, too, although I limit tctl_temp instead of TDP.

Note that this also happens with ryzenadj instead of UXTU, besides using one of those the system is rock stable.

Kr1s1m commented 9 months ago

Same here with Lenovo Yoga Slim 7 Pro Ryzen 7 6800HS 16GB. But the freeze always happens while not under heavy load. So there is no freezes when I use it only during gaming with 28w power tuning custom preset and then when done gaming not forgetting to override it by changing bios performance setting back to what it was and quitting the app.

Lahm919 commented 9 months ago

me toooooooooo. what's more, my EVE v2 with i5-1135g7 can't use UXTU's adaptive mode at all. Cpu frequency and NB fre drops to 400MHz and locks.

JamesCJ60 commented 9 months ago

Same here with Lenovo Yoga Slim 7 Pro Ryzen 7 6800HS 16GB. But the freeze always happens while not under heavy load. So there is no freezes when I use it only during gaming with 28w power tuning custom preset and then when done gaming not forgetting to override it by changing bios performance setting back to what it was and quitting the app.

IGPU driver instabilities are causing the issues you have experienced here relating to the 6000 series and newer APUs. This has been reported to AMD, who were already aware and are looking into the matter.

filius-martis commented 9 months ago

Do you have a link to AMD`s statement on the issue?

For me it looks like the freezes might occur when reaplying settings via UXTU or ryzen-adjust collides with my vendors baked-in routines (UEFI?!) that I unfortunately cannot disable. Therefore it helps to have a larger reapply-timeout, 20s or more and the freezes are almost gone here.

Kr1s1m commented 9 months ago

Same here with Lenovo Yoga Slim 7 Pro Ryzen 7 6800HS 16GB. But the freeze always happens while not under heavy load. So there is no freezes when I use it only during gaming with 28w power tuning custom preset and then when done gaming not forgetting to override it by changing bios performance setting back to what it was and quitting the app.

Also, I want to add that during gaming using UXTU and limiting to 28w sometimes extremely rarely causes these sudden fps drops to like 2 fps which continue for a few seconds and then disappear for a very long while. Do you think it could be related to boost duration somehow? Or maybe something else? I do not get the random rare drops in fps when I do not use the application (but my laptop is ultra thin so it heats up too much then, if I don't use UXTU to effectively turn the HS into an U, so I just deal with the occasional drops in order for the machine to stay in the 60s Celsius).

For more information about this - I use only Custom, I reapply every 3 seconds, and under Custom I use only Power Tuning like so: image

Kr1s1m commented 9 months ago

Same here with Lenovo Yoga Slim 7 Pro Ryzen 7 6800HS 16GB. But the freeze always happens while not under heavy load. So there is no freezes when I use it only during gaming with 28w power tuning custom preset and then when done gaming not forgetting to override it by changing bios performance setting back to what it was and quitting the app.

IGPU driver instabilities are causing the issues you have experienced here relating to the 6000 series and newer APUs. This has been reported to AMD, who were already aware and are looking into the matter.

I see, thank you for this information. I will be updating drivers and UXTU in the future, hoping that it gets resolved. Will report if it starts working normally on 6800 HS.

JamesCJ60 commented 9 months ago

If anyone wishes for a solution for now, you have 1 of 3 options:

Mare sure you do a clean install of the drivers when doing this.

Dave9009 commented 6 months ago

Version V2.2.4 fixed random freeze? The same thing happened to me with previous versions. CPU: 7735hs

SWi7CHbladE commented 6 months ago

I am facing the same issue with my ryzen 7 7735u on lenovo yoga 7 14arp8. Driver-only GPU driver installation just delays the issue.

MetalRex101 commented 5 months ago

Ryzen 7 7745HX - the same problem. I've limited CPU temps to 70 degrees and started to get driver BSOD, crashes right after startup (with config auto reaply every 5 seconds and on startup), complete power off.