You didn't type the Captcha text correctly, please retry

[MuhammadHamzaShahid]

Everytime giving this error: You didn't type the Captcha text correctly, please retry Version: Version 7.14.0 Any suggestions?

[JanSiero]

Hi Muhammad, did you update SuiteCRM after installing the module?

In that case, to temporarily disable the Captcha check, edit modules/Users/Authenticate.php

and comment out or remove the following lines (starting at line 57)

if ($securimage->check($_POST['captcha_code']) == false) {
         // the code was incorrect
         // you should handle the error so that the form processor doesn't continue
         // or you can use the following code if there is no validation or you do not know how
       header("Location: index.php?action=Login&module=Users&loginErrorMessage=ERR_CAPTCHA_INCORRECT");
       sugar_cleanup(true);
}

This should enable you to login again. When you want to re-enable Captcha check:

• Go into Admin / Module Loader
• Uninstall and remove the Captcha module
• Download the current version from this repo and prepare it accordingly as described in https://github.com/JanSiero/SuiteCRM_Captcha/blob/master/README.md
• Go into Admin / Module Loader and install your prepared version

As written in the README, always remember when upgrading to:

• Uninstall the module
• Upgrade
• Reinstall the module

[MuhammadHamzaShahid]

Thanks for the response, but i haven't updated the CRM. I have directly installed it on 7.14.

On debugging i found that: $_POST['captcha_code'] , this is empty.

Any Idea?

[JanSiero]

Hi, could you check which version of SecurImage you use by checking the following file?

custom/include/securimage/securimage.php

Line 39 contains

• @version 3.6.8 (May 2020) or
• @version 4.0.2 (March 2018)

Only version 3 is supported. When you download from Github the default branch is "nextgen", which is version 4. In case you packaged the module wih version 4, could you uninstall it and package it with version 3 by downloading from here?

https://github.com/dapphp/securimage/releases/tag/3.6.8

Either way "captcha_code" should be part of the POST payload.