search

Jeff-Lewis / telephone

Automatically exported from code.google.com/p/telephone
Other
0 stars 0 forks source link

DTMF tones no longer sent #393

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Set up Google Voice to call Gizmo
2. Set up Telephone.app to receive Gizmo SIP calls
3. Have someone call you
4. Click Answer
5. Hear "to accept this call, press one"
6. Press 1 … nothing happens

Mac OS X 10.6.5.
This worked in 0.15 but no longer works in 0.15.2.

Original issue reported on code.google.com by paulschreiber on 16 Dec 2010 at 12:39

GoogleCodeExporter commented 8 years ago 
I am experiencing this very same problem. I can't accept incoming GV calls and 
have to just call back. This was not a problem until accepting the 0.15.2 
update this morning.

Original comment by mre...@gmail.com on 16 Dec 2010 at 6:42

GoogleCodeExporter commented 8 years ago 
Additional detail:

Sending DTMF tones works with outbound calls made using just Gizmo5. I made 
several calls to tollfree numbers and was able to navigate menu systems. I have 
not yet tried in calls made using the GV callback method or initiation, meaning 
incoming to Gizmo from GV but also outbound from GV to the end number.

So, title should be DTMF tones not sent sometimes. Whether it depends on call 
direction or is somehow related to GV specifically is not yet determined.

Original comment by mre...@gmail.com on 18 Dec 2010 at 12:23

GoogleCodeExporter commented 8 years ago 
Same problem with me and version 0.15.2 and a Gizmo SIP #. I'm using Google 
Voice to initiate the call, answering the outgoing call on Telephone to an 
answering service, but cannot key into the menus. This has always worked in the 
past.

Original comment by richardp...@gmail.com on 21 Dec 2010 at 3:53

GoogleCodeExporter commented 8 years ago 
Can anyone attach a log with 4th debug level? Unfortunately, I don't have 
Google Voice account.

Original comment by eofs...@gmail.com on 21 Dec 2010 at 4:15

GoogleCodeExporter commented 8 years ago 
I don't know how to do it, but am happy to if you can walk me through it.

Original comment by richardp...@gmail.com on 21 Dec 2010 at 4:57

GoogleCodeExporter commented 8 years ago 
1. Quit Telephone, open Terminal, and run:
defaults write com.tlphn.Telephone LogLevel -integer 4

2. Launch Telephone, reproduce the problem, quit Telephone (don't forget to 
quit Telephone).
3. The log file is ~/Library/Logs/Telephone.log.

You can disable verbose logging with this Terminal command:
defaults delete com.tlphn.Telephone LogLevel

Original comment by eofs...@gmail.com on 22 Dec 2010 at 12:45

GoogleCodeExporter commented 8 years ago 
Is there any private information in the log file? I just generated it, but 
wonder if I need to go through it to delete anything out.

Original comment by richardp...@gmail.com on 23 Dec 2010 at 3:52

GoogleCodeExporter commented 8 years ago 
It contains your SIP address and username. There's no plain-text password 
there, only its hash. You can send the log directly to me (eofster@gmail.com) 
if you don't want to upload it here.

Original comment by eofs...@gmail.com on 23 Dec 2010 at 12:47

GoogleCodeExporter commented 8 years ago 
sent.

Original comment by richardp...@gmail.com on 23 Dec 2010 at 2:22

GoogleCodeExporter commented 8 years ago 
I tried to get a log but no luck. Closed telephone, set log level 4, opened 
telephone, let someone call on GV, answered and tried to accept by pressing 1 
several times, closed telephone. Log file is 0 bytes.

Original comment by mre...@gmail.com on 23 Dec 2010 at 6:01

GoogleCodeExporter commented 8 years ago 
Roll out to app store and version 1.0 (100) hasn't solved this problem.

Original comment by richardp...@gmail.com on 10 Jan 2011 at 6:11